Chief of Staff

City of New York • New York, NY

1d

About The Position

The New York City Housing Authority (NYCHA) is the nation’s oldest and largest public housing authority with more than 177,000 apartments, and responsibility for administering a citywide Section 8 leased housing program that serves over 200,000 additional tenants. NYCHA’s mission is to provide quality housing for New Yorkers that is sustainable, inclusive, and safe, while fostering opportunities for economic mobility. Under the direction of the Chief Executive Officer (CEO), the Chief of Staff will aid in the supervision of the operations of the New York City Housing Authority, which includes assisting the CEO in the planning and execution of all of the Authority’s strategic priorities, as well as assisting with management and oversight of NYCHA’s senior leadership. The broad scope of the Office of the CEO’s functions requires that candidates for the Chief of Staff role combine an exceptional strategic mindset with the ability to quickly develop significant subject matter expertise. Candidates should have a strong process and analytical toolkit and the ability to drive cross-functional and cross-departmental coordination. Ideal candidates will also bring familiarity with NYC government, housing policy, housing operations, stakeholder engagement, capital programs / projects, and/or public sector procurement, along with an ability to build consensus within complex organizations.

Requirements

• A baccalaureate degree from an accredited college and three years of satisfactory, full-time experience related to the projects and policies to be studied in the particular position including eighteen months of experience in a managerial, consultative, administrative, or supervisory capacity; or
• A satisfactory equivalent of education and/or experience.
• Exemplary Communicator – Ability to communicate clearly, both written and verbally; and to translate complex concepts and information for a variety of stakeholders and audiences.
• Political and Relationship-building Skills – Has strong political acumen and is practiced in building relationships and facilitating multi-stakeholder meetings designed to achieve consensus on objectives.
• Strong Leader & Change Agent – A proven leader with demonstrated capabilities in organizational strategy and transformation, program/project management, and operational excellence. A strategic thinker, able to drive change and innovation while effectively juggling diverse responsibilities and multiple competing priorities. Track record of facilitating large-scale organizational change with a focus on cross-functional team operations, process streamlining, and resource optimization.
• Clear capacity to act as a trusted representation for the CEO with internal and external stakeholders.
• Independent Problem Solver – A nimble thinker who is results-oriented and deadline-driven; possesses the ability to work independently as well as collaboratively, and who can shift priorities in an ever-changing work environment; who can get things done quickly and accurately; and is skilled at problem-solving in order to expertly field both internal and external requests.
• Integrity – Possesses the highest degree of integrity, supported by a flawless record of ethics and maintaining confidentiality.

Nice To Haves

• familiarity with NYC government, housing policy, housing operations, stakeholder engagement, capital programs / projects, and/or public sector procurement, along with an ability to build consensus within complex organizations

Responsibilities

• Manage the Office of the CEO, overseeing and directing a staff of 8.
• Work closely with the CEO to set and execute on Authority priorities.
• Synthesize and prioritize key information for the CEO, in coordination with the Deputy COS.
• Communicate and liaise with, and on behalf of the CEO to internal and external stakeholders, most notably, City Hall, residents, elected officials, City agencies, employees and non-profit partners.
• Collaborate closely with all NYCHA departments.
• Advise members of senior leadership, including department leaders and NYCHA’s Board Chair and Board members.
• Track and follow up on key deliverables at the senior leadership level.
• In coordination with the CEO, Deputy Chief of Staff, and administrative staff, ensure CEO’s schedule is effectively managed to prioritize key activities.
• Manage confidential data, including sensitive business, financial and personnel information.
• Represent CEO’s perspectives across key Authority initiatives, projects, and priorities.
• Coordinate and lead external and internal meetings on behalf of the CEO.
• Collaborate with senior leadership and provide project management and support, where necessary.
• Diagnose and troubleshoot key organizational challenges, as needed, on behalf of the CEO.
• Manage top priority initiatives that require cross-disciplinary implementation, particularly across multiple departments and levels.
• Execute projects that require utmost confidentiality and/or urgency for the Authority.

Benefits

• NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS).

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 101-250 employees