Chief of Staff, Operations

Boston Medical Center•Boston, MA

About The Position

The Chief of Staff supports the hospital’s strategic change efforts by helping set the agenda for enterprise-wide initiatives and leading multi-disciplinary teams on individual efforts. The role functions as a central coordination point for complex initiatives that advance organizational priorities, ensuring alignment across departments and effective execution of key workstreams. This position is responsible for engaging key stakeholders, developing and synthesizing critical analyses, supporting decision-making, and driving the implementation of approved changes. The Chief of Staff works closely with the Chief Operating Officer and other senior leaders on a day-to-day basis, operating with a high degree of autonomy under general direction and exercising influence across the organization to further the hospital’s strategic goals. ESSENTIAL RESPONSIBILITIES / DUTIES: Essential Position Duties and Responsibilities Serves as conductor for the change agenda, working with the COO to ensure appropriate oversight of critical work and to remove bottlenecks across the organization Develops and maintains a framework for tracking and reporting on KPIs and performance improvement activities across the system Lead teams and special projects on behalf of the COO on critical initiatives by setting goals, developing an action plan with key stakeholders, and by supervising consultants and analysts on analytical work, and delivering recommendations to the senior leadership team Manages multiple projects simultaneously while meeting key deadlines and deliverables Assist in crafting Board and Executive updates on performance, key initiatives, strategy and goals (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required)

Requirements

B.A. or B.S. from four-year college or university
5+ years of healthcare management/operations experience required
Prior management consulting experience leading teams at a top-tier consulting firm, with experience developing and launching complex programs for clients in a cross-functional environment
Or equivalent combination of education and experience.

Nice To Haves

M.B.A, MPH or other advanced degree preferred

Responsibilities

Serves as conductor for the change agenda, working with the COO to ensure appropriate oversight of critical work and to remove bottlenecks across the organization
Develops and maintains a framework for tracking and reporting on KPIs and performance improvement activities across the system
Lead teams and special projects on behalf of the COO on critical initiatives by setting goals, developing an action plan with key stakeholders, and by supervising consultants and analysts on analytical work, and delivering recommendations to the senior leadership team
Manages multiple projects simultaneously while meeting key deadlines and deliverables
Assist in crafting Board and Executive updates on performance, key initiatives, strategy and goals