Chief of Staff, Operations (Anticipated)

The School District of Lee County•Fort Myers, FL

2d•$91,759

About The Position

Typical duties include but are not limited to: Serve as the operational advisor and designee to the Division Chief, acting as a central point of coordination for division initiatives and problem resolution. Oversee and coordinate employee-related matters for the division, including hiring actions, staffing changes, disciplinary actions, recruitment, and onboarding processes in collaboration with Human Resources. Proactively resolve complex or sensitive administrative and operational issues escalated by division staff or delegated by the Division Chief, ensuring timely and effective outcomes. Lead and manage high-priority and special projects on behalf of division leadership, including planning, execution, communication, and evaluation of results. Develop, implement, and continuously improve standardized administrative and business operations processes, including financial management, budgeting, purchasing, contracts, and reporting, to enhance efficiency, compliance, and service quality. Provide oversight of cross-functional workstreams to ensure alignment and follow-through on division priorities and action plans. Facilitate communication and collaboration across departments, ensuring information flow, transparency, and coordinated execution of division goals. Act as a liaison between the Division Chief and stakeholders, including district leadership, staff, partners, and external agencies. Monitor operational performance, identify trends or systemic challenges, and recommend process or policy improvements to the Division Chief. Establish and maintain accountability-based reporting mechanisms, dashboards, and briefing materials for division leadership and stakeholders. Represent the Division Chief as assigned in meetings requiring operational leadership or cross-department alignment. Ensure compliance with district policies, applicable laws, and regulations in division administrative operations. Perform other job-related duties as assigned.

Requirements

Bachelor’s degree from an accredited institution.
Six years of professional full-time experience in operations, program management, change management, high-level executive support, or other related work experience.
Demonstrated experience with strategic thinking and problem solving with a track record of successful service delivery.
Experience effectively leading the work of others by providing guidance and motivation while establishing goals and expectations of accountability.
Any appropriate combination of relevant education, experience, and/or certifications may be considered.
Experience and proficiency with Microsoft Office including Word, Excel, Outlook and Teams.
Valid driver license.
Knowledge of federal, state, and local laws, regulations, and best practices related to the area of responsibility.
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, and coordination of people and resources.
Knowledge of a wide range of qualitative and/or quantitative methods for the assessment and improvement of operational effectiveness.
Skill in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Excellent interpersonal, verbal and written communication skills.
Excellent organizational skills and the ability to prioritize and complete simultaneous projects.
Ability to diffuse and respond professionally to stressful situations and difficult people.
Ability to effectively manage the work of others by providing guidance and motivation while establishing goals and expectations of accountability.
Ability to collaborate and develop strategic relations within a diverse work environment and willing to contribute to a team effort.
Ability to think critically, have a high standard of integrity, and be motivated to incorporate best practices into the organizational structure.
Ability to take initiative to plan, organize, coordinate and perform work in various situations when numerous and diverse demands are involved.
Ability to use effective decision making and problem-solving techniques.
Ability to maintain confidentiality and discretion at all times.
Ability to exercise a high degree of independent judgement in the establishment, interpretation, application, and enforcement of all rules, regulations, and policies.

Nice To Haves

Master’s degree from an accredited institution.
10 years of progressively responsible and effective experience in operations, program management, change management, including employee leadership.
Experience with facility maintenance, construction, and project management.
Project Manager Professional Certification
Six Sigma or Lean Six Sigma Black Belt Certification

Responsibilities

Serve as the operational advisor and designee to the Division Chief, acting as a central point of coordination for division initiatives and problem resolution.
Oversee and coordinate employee-related matters for the division, including hiring actions, staffing changes, disciplinary actions, recruitment, and onboarding processes in collaboration with Human Resources.
Proactively resolve complex or sensitive administrative and operational issues escalated by division staff or delegated by the Division Chief, ensuring timely and effective outcomes.
Lead and manage high-priority and special projects on behalf of division leadership, including planning, execution, communication, and evaluation of results.
Develop, implement, and continuously improve standardized administrative and business operations processes, including financial management, budgeting, purchasing, contracts, and reporting, to enhance efficiency, compliance, and service quality.
Provide oversight of cross-functional workstreams to ensure alignment and follow-through on division priorities and action plans.
Facilitate communication and collaboration across departments, ensuring information flow, transparency, and coordinated execution of division goals.
Act as a liaison between the Division Chief and stakeholders, including district leadership, staff, partners, and external agencies.
Monitor operational performance, identify trends or systemic challenges, and recommend process or policy improvements to the Division Chief.
Establish and maintain accountability-based reporting mechanisms, dashboards, and briefing materials for division leadership and stakeholders.
Represent the Division Chief as assigned in meetings requiring operational leadership or cross-department alignment.
Ensure compliance with district policies, applicable laws, and regulations in division administrative operations.
Perform other job-related duties as assigned.