Chief of Staff / Operations Specialist
About The Position
We're a 50-person B2B SaaS company in late-stage Series A, and we need a strategic operator to help us scale with discipline. This role will own the operational backbone of the company—improving how we execute, coordinate across teams, and run the business day-to-day. This is a high-ownership, high-trust role reporting directly to the CEO. You'll split your time between operational execution (40%), administrative infrastructure (30%), and strategic partnership (30%). You'll have broad exposure across finance, people ops, compliance, and cross-functional initiatives—but no direct reports.
Requirements
- 4–7 years in operations, strategy, consulting, or program management
- Track record coordinating complex, cross-functional initiatives
- Strong operational judgment and comfort working independently
- Excellent written communication and ability to synthesize complexity
- Exposure to people operations, compliance, or administrative systems
- Energized by both strategic problems and unglamorous operational details
Nice To Haves
- Experience in scaling startups (Series A/B stage)
- Background as a generalist operator vs. functional specialist
- Familiarity with B2B SaaS business models
Responsibilities
- Lead cross-functional projects spanning product, ops, finance, and people
- Improve internal processes and workflows to increase efficiency and reliability
- Establish operating rhythms: planning cycles, reporting cadences, accountability systems
- Identify bottlenecks and misalignment; drive resolution without waiting for permission
- Track execution across departments and ensure initiatives reach completion
- Coordinate with external partners (legal, accounting, payroll, benefits providers)
- Own compliance requirements and ensure internal policies are maintained
- Manage people operations: onboarding, offboarding, role changes, documentation
- Maintain company handbook and HR processes (operational support, not strategic HR leadership)
- Ensure administrative systems run smoothly so leadership can focus on growth
- Serve as thought partner on prioritization, strategy, and key decisions
- Translate strategic direction into clear plans with milestones and accountability
- Conduct analysis and synthesize information to support business planning
- Own high-priority or sensitive projects requiring discretion and judgment
- Reduce CEO's operational burden through proactive execution and follow-up
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
