Chief of Staff, Product & Operations

Maven Clinic • New York, NY

4h • Hybrid

About The Position

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com.
An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including:
Fortune Change the World (2024)
CNBC Disruptor 50 List (2022, 2023, 2024)
Fortune Best Workplaces for Millennials (2024)
Fortune Best Workplaces in Health Care (2024)
TIME 100 Most Influential Companies (2023)
Fast Company Most Innovative Companies (2020, 2023)
Built In Best Places to Work (2023)
Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)
Great Place to Work certified (2020, 2021, 2022, 2023, 2024)
Fast Company Best Workplaces for Innovators (2022)
Built In LGBTQIA+ Advocacy Award (2022)
As Chief of Staff to the CPO/COO, you will work directly with Maven’s leadership team to drive operational rigor, elevate product and marketing effectiveness, and unlock new growth opportunities. You will play a critical role in running the operating system for the Product, Operations, and Marketing organizations — owning key planning processes and team rituals that drive clarity, accountability, and execution.
You will leverage strong analytical, problem-solving, and project management skills to enhance executive decision-making and translate strategy into action. This role requires exceptional judgment and soft influence: you will work across teams and senior stakeholders without direct authority, aligning priorities, driving follow-through, and ensuring the organization is operating at a high bar.

Requirements

• 5-7 years of experience at top tier consulting, investment banking or related fields.
• Exceptional analytical and problem-solving paired with world class modeling skills. You have extremely high proficiency with excel and ideally have the ability to independently build and optimize complex financial and business models.
• Proven ability to drive initiatives from concept to execution in a fast-paced environment.
• Excellent communication and stakeholder management abilities. You have experience working directly with senior executives and understand how to facilitate comms and projects to enable rapid, effective decision making
• This role is only open to candidates in the NYC-metropolitan area and will require you to be in-office for 3 days each week (Tuesday, Wednesday, Thursday). While flexibility will always be core to Maven’s policies, we also believe in the power of in-person connection. Our hybrid work policy was created with both principles in mind.
• This role requires active work authorization in the US.

Responsibilities

• Own the Product, Operations, and Marketing Operating System: Lead roadmapping, OKR processes, KPI tracking, and executive updates. Ensure teams are aligned on priorities and operating with discipline and accountability. Spearhead internal communication of roadmap and product progress with cross-functional stakeholders.
• Drive Strategic Analysis & Opportunity Sizing: Conduct market research and financial modeling to inform Product, Operations, Marketing, and business priorities. Partner with executive leadership to shape long-term growth and expansion strategy.
• Elevate Organizational Effectiveness: Identify gaps in process, decision-making, and communication. Implement scalable improvements that increase velocity, transparency, and impact across teams.
• Lead Special Projects: Take on high-priority, ambiguous initiatives on behalf of the CPO/COO as business needs evolve. Step in to diagnose complex problems, develop recommendations, and drive execution against time-sensitive or strategically critical workstreams.

Benefits

• Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
• Whole-self care through wellness partnerships
• Hybrid work, in office meals, and work together days
• 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
• Annual professional development stipend and access to a personal career coach through Maven for Mavens
• 401K matching for US-based employees, with immediate vesting

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed