Chief of Staff, Network

ChenMed

12d•Onsite

About The Position

We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. As Chief of Staff, Network you will serve as a crucial strategic partner to the Chief Network Officer, playing a key role in aligning and optimizing operations across the Network Organization. You will be responsible for designing and implementing effective managerial structures, strategic initiatives, facilitating cross-functional collaboration, overseeing operational performance, establishing efficient meeting cadences, and developing impactful presentations for executive leadership. This role offers a unique opportunity to make a significant impact on our organization's performance and contribute to our mission of delivering exceptional patient care. Key Responsibilities: Leadership and Representation: Ability to stand in for the Chief Network Officer in meetings, presenting ChenMed's strategic vision and operational updates effectively. Organizational Skills: Highly organized with strong project management capabilities to oversee multiple initiatives simultaneously, ensuring timely and efficient execution. Interpersonal and Communication Skills: Humble yet assertive; capable of speaking up in strategic discussions while fostering collaboration across departments. Financial Acumen: Experience in developing financial plans, managing budgets, and driving financial stewardship within healthcare operations. Cross-Functional Coordination: Proven track record of coordinating between various departments (e.g., community nursing, clinical strategy, specialty network management, utilization management) to achieve organizational objectives. Data-Driven Decision Making: Skilled in creating and maintaining dashboards to track success metrics, with data to inform strategic decisions/drive performance improvements. Managed Care Experience: Background in managed care with understanding of healthcare delivery systems, payer dynamics, and value-based care models. The ideal candidate should possess a background understanding of healthcare delivery systems, payer dynamics, and value-based care models. Specifically, they should have direct experience in managing or coordinating care for specialists, skilled nursing facilities, or other healthcare providers outside the primary care setting. This may include experience in: Managing projects or initiatives that involve specialists or post-acute care providers. Developing and implementing care models that integrate specialty care services. Analyzing and optimizing the performance of specialty care networks. Collaborating with specialists and other non-primary care providers to improve patient outcomes and reduce costs. Navigating the complexities of value-based care arrangements with specialists and other healthcare stakeholders. Ability to understand and manage the nuances of specialty care will be essential in driving strategic initiatives and improving overall network performance. Influence and Change Management: Experience in influencing specialist behavior and driving changes that align with organizational goals and improve patient outcomes. A strong ability to actively drive operational movement and improvements across the organization. This includes: Proactively identifying areas for operational enhancement and leading initiatives to address these opportunities. Driving cross-functional collaboration and alignment to achieve strategic objectives, leveraging influence to overcome barriers and foster a culture of excellence. Developing and implementing operational strategies that require coordination and buy-in from multiple internal stakeholders. Championing data-driven decision-making and using analytics to inform operational improvements. Demonstrating a results-oriented mindset, with a focus on achieving tangible outcomes and metrics-driven success Executive Support & Communication: Develop and deliver high-quality presentations for board meetings and other executive-level communications, effectively conveying key performance indicators, strategic updates, and recommendations. Proactively identify and analyze gaps in deliverables, network goals, and cross-functional collaboration, recommending and implementing solutions to address these gaps. Act as a strategic advisor and thought partner to the Chief Network Officer, providing insights, recommendations, and support on key initiatives and strategic priorities. Monitor and track progress towards network goals and objectives, providing regular updates to the CNO and other stakeholders. EDUCATION AND EXPERIENCE CRITERIA: Qualifications: Exceptional communication skills (written and verbal): Ability to clearly and concisely convey complex information to diverse audiences, including executive leadership, clinical staff, and administrative teams. Strong interpersonal and relationship-building skills: Proven ability to build rapport, establish trust, and effectively collaborate with individuals at all levels of the organization. Demonstrated executive presence: Ability to command attention, project confidence, and effectively represent the Network Organization in executive-level meetings and presentations. Strategic thinking and problem-solving skills: Ability to analyze complex situations, identify key issues, develop effective solutions, and make sound decisions under pressure. Adaptability and agility: Ability to thrive in a fast-paced, dynamic environment and quickly adjust to changing priorities and circumstances. Results-oriented with a strong work ethic: Demonstrated commitment to achieving goals, exceeding expectations, and consistently delivering high-quality work. Proficiency in Microsoft Office Suite, specifically PowerPoint. Internal drive/grit Growth Opportunities: This role offers opportunities for professional development and advancement within the organization. Successful performance in this role can lead to future opportunities in strategic leadership within the Network Organization, Strategy Team or in Field Operations. Organizational Fit: Humble and collaborative: Demonstrated ability to work effectively as part of a team, valuing input from others and prioritizing collective success over individual recognition. Adaptable and resilient: Comfortable navigating ambiguity, embracing change, and maintaining a positive attitude in the face of challenges. Proactive and results-driven: Takes initiative, anticipates needs, and demonstrates a strong commitment to achieving organizational goals. Strong work ethic and dedication: Possesses a strong sense of ownership and accountability, consistently going the extra mile to deliver exceptional results. Mission-driven: Aligned with the organization's mission and values, demonstrating a genuine passion for improving healthcare delivery.

Requirements

Exceptional communication skills (written and verbal): Ability to clearly and concisely convey complex information to diverse audiences, including executive leadership, clinical staff, and administrative teams.
Strong interpersonal and relationship-building skills: Proven ability to build rapport, establish trust, and effectively collaborate with individuals at all levels of the organization.
Demonstrated executive presence: Ability to command attention, project confidence, and effectively represent the Network Organization in executive-level meetings and presentations.
Strategic thinking and problem-solving skills: Ability to analyze complex situations, identify key issues, develop effective solutions, and make sound decisions under pressure.
Adaptability and agility: Ability to thrive in a fast-paced, dynamic environment and quickly adjust to changing priorities and circumstances.
Results-oriented with a strong work ethic: Demonstrated commitment to achieving goals, exceeding expectations, and consistently delivering high-quality work.
Proficiency in Microsoft Office Suite, specifically PowerPoint.
Internal drive/grit
Humble and collaborative: Demonstrated ability to work effectively as part of a team, valuing input from others and prioritizing collective success over individual recognition.
Adaptable and resilient: Comfortable navigating ambiguity, embracing change, and maintaining a positive attitude in the face of challenges.
Proactive and results-driven: Takes initiative, anticipates needs, and demonstrates a strong commitment to achieving organizational goals.
Strong work ethic and dedication: Possesses a strong sense of ownership and accountability, consistently going the extra mile to deliver exceptional results.
Mission-driven: Aligned with the organization's mission and values, demonstrating a genuine passion for improving healthcare delivery.
Background in managed care with understanding of healthcare delivery systems, payer dynamics, and value-based care models.
Experience in influencing specialist behavior and driving changes that align with organizational goals and improve patient outcomes.
A strong ability to actively drive operational movement and improvements across the organization.

Responsibilities

Ability to stand in for the Chief Network Officer in meetings, presenting ChenMed's strategic vision and operational updates effectively.
Highly organized with strong project management capabilities to oversee multiple initiatives simultaneously, ensuring timely and efficient execution.
Humble yet assertive; capable of speaking up in strategic discussions while fostering collaboration across departments.
Experience in developing financial plans, managing budgets, and driving financial stewardship within healthcare operations.
Proven track record of coordinating between various departments (e.g., community nursing, clinical strategy, specialty network management, utilization management) to achieve organizational objectives.
Skilled in creating and maintaining dashboards to track success metrics, with data to inform strategic decisions/drive performance improvements.
Develop and deliver high-quality presentations for board meetings and other executive-level communications, effectively conveying key performance indicators, strategic updates, and recommendations.
Proactively identify and analyze gaps in deliverables, network goals, and cross-functional collaboration, recommending and implementing solutions to address these gaps.
Act as a strategic advisor and thought partner to the Chief Network Officer, providing insights, recommendations, and support on key initiatives and strategic priorities.
Monitor and track progress towards network goals and objectives, providing regular updates to the CNO and other stakeholders.