Chief Information Officer

FIRSTBANK SOUTHWEST•Amarillo, TX

4d•Onsite

About The Position

Responsible for strategic and operational leadership for the Bank’s technology function, ensuring secure, reliable, and compliant systems that support business objectives. Actively oversees infrastructure, systems, and support while delivering high-quality internal service.

Requirements

Bachelor’s degree in an IT related field and a minimum of 6 years’ of IT and management experience.
General computer skills
Microsoft Office, specifically Word and Excel
Core banking systems
Network and server infrastructure
IT controls and cybersecurity fundamentals
Regulatory and audit expectations
Works well independently
Treats all customers and fellow employees with respect
Exceeds customer expectations
Meets customer needs
Maintain confidentiality of all bank records
Conducts interactions with honest, ethical, and strong moral principles
Performs at the highest level
Takes responsibility for actions
Does what is expected
Leads by example and takes initiative
Works as a team
Efficiently shares information in a collaborating and proactive manner
Pays attention to detail
Solves problems
Makes sound decisions
Manages time effectively
Prioritizes effectively
Performs multiple tasks simultaneously
Shows up for work and is on time
Complies with all laws and regulations
Completes all required training
Adheres to Bank Values

Responsibilities

Provides visible, approachable leadership for all Bank technology operations.
Partners with department leaders to identify workflow challenges and implement practical technology solutions that improve productivity and employee experience.
Ensures secure, reliable, and highly available systems, including core banking, network infrastructure, servers, endpoints, and key applications.
Oversees system configuration, upgrades, testing, deployments, and performance monitoring to proactively mitigate risk and minimize operational disruption.
Serves as escalation point for complex technical issues and vendor-related operational impacts; supports incident response and business continuity/disaster recovery planning.
Enforces disciplined change management practices aligned with operational agility and regulatory expectations.
Collaborates with the Chief Information Security Officer (CISO) to support the Bank’s Information Security Program.
Develops and manages the IT budget and strategic technology plan, balancing modernization, cost-effectiveness, usability, and risk management.
Identifies opportunities for automation and workflow optimization to increase efficiency and reduce manual processes.
Leads and develops technology managers and staff, establishing clear priorities, performance standards, accountability, and service expectations.
Monitors staffing, workload, and service levels to ensure responsive and professional internal support.
Exercises sound judgment in a high-demand environment, reprioritizing as needed to address operational issues and business needs.
Performs other duties as assigned.