Chief Human Resources Officer

CRISIS CENTER INC•Chicago, IL

10h•Hybrid

About The Position

Listening Ear Crisis Center is a private nonprofit, United Way human service agency based in Mt. Pleasant, Michigan, serving mid and northern Michigan. Since 1969, they have grown from a 24-hour crisis service supporting 200 people to a multi-service organization assisting over 30,000 individuals annually. Licensed by the State of Michigan and accredited by the Council on Accreditation for Families and Children, they are committed to offering hope, support, and advocacy through quality services and safe, affordable housing. Guided by their mission to improve lives, they focus on what people can do, empowering them to reach their full potential. Listening Ear is seeking an experienced, strategic, and people‑centered Chief Human Resource Officer (CHRO) to serve as a key member of the executive leadership team. This is a full‑time, salaried position reporting directly to the Chief Operating Officer (COO), with regular collaboration and strategic planning responsibilities coordinated with and for the Chief Executive Officer (CEO). The Chief Human Resource Officer (CHRO) is a full-time salaried C-Suite position within Listening Ear. The primary responsibility of the CHRO is to ensure all human resource functions of the entity are carried out professionally and in accordance with the regulatory environment of the agency. This will also include advising senior management on policy considerations, emerging issues, and specific employee interactions.

Requirements

Complete understanding of human resource practices and policy
Excellent communication skills, including face to face, over the phone, and written communication
Proficiency in Teaching, Coaching, Mentoring and Team Development
Proficiency in Conflict, Project, and Change Management
Proficiency in Department of Labor Regulations and other employment law
Ability to Learn and Operate Software Systems including ERPs and HRISs
Proficiency in Microsoft Office Suite
Proficiency in Pivot Tables and Data Management in Excel
Proficiency in Mail Merging using Excel and Word
Bachelor’s Degree in human resources or related field OR 4 years of experience in a broad focus human resource position OR 2 years of experience in human resource position and SHRM-CP or equivalent certification AND 2 Years Senior Management Experience
Pass a physical
Pass a TB test
Pass all applicable background checks

Nice To Haves

Advanced Degree in human resources or related field OR 6 years of experience in a broad focus human resource position OR 4 years of experience in human resource position and SHRM-SCP or equivalent certification AND 4 Years Senior Management Experience

Responsibilities

Oversee all basic HR functions of the agency
Workers Compensation Claims and Reporting
Family and Medical Leave Act (FMLA) requests
Accommodation requests
Employee complaints and grievances
Assist and advise on employee disciplines
Benefit offerings and enrollment
Employee Assistance Programs
Reviewing and updating employee handbook as needed
Review, implement, and track training
Ensure appropriate training is defined for each position and in compliance with the regulatory environment
Ensure trainers are qualified and providing quality training
Ensure training materials are current and professional
Ensure training is appropriately tracked
Work with COO to contract with external trainers when needed
Manage recruitment and retention processes
Plan or participate in recruitment opportunities and initiatives
List open positions on job sites and other avenues
Review and improve hiring process
Review and improve general onboarding
Assist and advise managers in program specific onboarding
Develop and oversee employee engagement program
Conduct salary review annually or as required
Oversee third party payroll processing
Review, advise, and write agency policy
Attend or chair (when needed) appropriate committee meetings. Currently this includes Risk and Safety, Training and Ethics, and Recruitment and Retention.
Fulfilling the role of HIPAA Privacy Officer
Fulfill the duties and obligations of their direct reports when the direct report cannot or related position is not filled
Other duties and projects as assigned