Chief Digital Officer

ASSOCIATION FOR MATERIALS PROTECTION AND PERFORMANCE

13d•Remote

About The Position

SUMMARY The Chief Digital Officer (CDO) is AMPP’s senior executive responsible for defining, leading, and delivering the organization’s digital future. This role aligns digital strategy with AMPP’s mission, products, services, and global community so that data, technology, and digital experiences drive member value, operational excellence, and sustainable growth. The CDO builds an integrated digital ecosystem across Membership and Community, Certification and Accreditation, Standards and Research, Conferences and Events, Learning and Workforce Development, Publications and Digital Products, and enterprise Data and Analytics. This leader turns fragmented systems into connected experiences, modernizes infrastructure, and builds a data-first culture, while day-to-day operations remain with line leaders and shared services.

Requirements

Demonstrated executive-level judgment and ability to gain alignment from Chiefs, VPs, and board-level stakeholders on complex digital and data decisions.
Proven success leading complex, multi-system digital ecosystems and transformation programs across CRM, LMS, CMS, ERP, and related platforms.
Strong understanding of data architecture, data governance, integration patterns, analytics, and the use of digital insights to drive business decisions.
History of building and leading high-performing digital, data, or platform teams in matrixed, global environments.
Ability to work through influence as well as positional authority, aligning diverse stakeholders around shared priorities.
Strong orientation toward member/customer value, lifecycle cost, security, and field performance.
Bachelor’s degree in business, information systems, computer science, digital strategy, engineering, or a related discipline required.
Minimum 10 years of senior leadership experience in digital transformation, digital product management, enterprise architecture, or technology strategy.
Proven track record leading enterprise digital roadmaps, platform modernization, and integration efforts, preferably in associations, membership organizations, certification bodies, or learning-focused institutions.
Strong ability to translate complex technical and data concepts into clear, actionable language for executives, boards, committees, staff, members, and external partners.
Proven capability in developing concise operating reports, digital program updates, and board-grade materials.
Skilled in facilitating cross-functional workshops, journey-mapping sessions, and vendor negotiations.
Proficiency using business math and analytics to evaluate digital investments, ROI, contribution margin, and performance of digital channels and products.
Comfortable working with dashboards, KPIs, segmentation analysis, and experimentation results to guide strategy and optimization.
Adept at defining complex problems, collecting data from multiple sources, and synthesizing information to make sound digital and data decisions.
Experienced in managing ambiguity, balancing short-term fixes with long-term architecture goals, and adjusting plans based on evidence.
Experience with program and project management practices and efficiency frameworks such as Agile, Lean, continuous improvement, ISO, or equivalent.
Proficiency with Microsoft Office Suite and standard association platforms (CRM, LMS, CMS, marketing automation, analytics).

Nice To Haves

MBA or master’s degree in a related field preferred.
Experience modernizing legacy systems and migrating to cloud-based, API-driven architectures.
Experience engaging external partners, vendors, and public-sector or owner audiences on technology and digital topics is preferred.
Familiarity with product management and product operations frameworks, and modern experience design tools and practices.
Experience with cloud platforms, integration tools, and security standards is strongly preferred.

Responsibilities

Develop and execute a multi-year digital strategy aligned with AMPP’s mission, strategic plan, and financial goals.
Define AMPP’s target digital architecture, including key platforms, integrations, data flows, and experience layers.
Prioritize and sequence digital initiatives that digitize, automate, and simplify core business processes and member/customer journeys, with clear success measures.
Oversee the design, modernization, and governance of AMPP’s digital platforms, including CRM, LMS, CMS/portals, ERP, e-commerce, certification and accreditation systems, event systems, community platforms, and mobile solutions.
Ensure digital products and platforms are scalable, secure, and capable of supporting personalized, self-service, and omnichannel experiences for members, customers, and partners.
Partner with the Chief Innovation and Product Officer and business line leaders to ensure platforms enable product, standards, education, and research strategies and to develop new digital offerings (e.g., subscriptions, data services, digital communities, toolkits).
Own AMPP’s enterprise data strategy, including architecture, quality, stewardship, and governance across systems and business units.
Build and maintain a unified, trusted data environment that supports analytics, reporting, personalization, and evidence-based decision-making at all levels.
Oversee dashboards, analytics tools, and predictive models, ensuring compliance with data privacy, security, and regulatory requirements in all regions where AMPP operates.
Lead digital transformation of AMPP’s technology stack in close partnership with Technology/IT, including modernization of infrastructure, integrations, security, and identity management.
Introduce and scale appropriate use of AI, automation, and low-code/no-code platforms to improve productivity, speed, and quality.
Define and champion a unified experience strategy across digital touchpoints (awareness, membership, learning, certification, events, engagement), using design thinking and user research to remove friction and improve outcomes.
Ensure digital experiences reflect AMPP’s CLASS values: Connect, Listen, Anticipate, Simplify, and Serve.
Establish enterprise-level digital governance for portfolio prioritization, funding decisions, and risk management.
Build, manage, and transparently report on the digital transformation budget, linking investments to clear business cases and measurable returns.
Define and track KPIs for digital initiatives (e.g., adoption, utilization, revenue impact, process efficiency, error rates, experience scores) and adjust strategy based on results.
Partner with AMPP leaders to co-design digital solutions, drive a digital-first, test-and-learn culture, and promote collaboration and best practices across teams.
Serve as a visible ambassador for AMPP’s digital vision with staff, members, chapters, owners, public agencies, and external partners.
Build and lead a high-performing digital organization, including digital strategy, product management, UX/UI, data and analytics, and enterprise architecture roles.
Mentor and develop leaders and staff to increase digital fluency and capability across AMPP.
Define operating models and interfaces between the digital organization, Technology/IT, Product/Innovation, Marketing, Sales, and business lines to minimize overlap and clarify accountability.
Embed AMPP’s CLASS values and ethical standards into digital practices, including data use, privacy, and AI adoption.