Chief Commercial Officer - Global Career Product

Marsh McLennan•Boston, MA

1d•Hybrid

About The Position

We are seeking a talented individual to join our Career Products team at Mercer, a Marsh business. This role will be based in New York, Boston, Atlanta or Washington, D.C. This is a hybrid role that has a requirement of working at least three days a week in the office. The Chief Commercial Officer is responsible for driving global revenue growth and market expansion across all customer-facing functions. This includes sales, pricing, global commercial partnerships, go-to-market strategy, customer success, and commercial operations. The CCO will translate product innovation into scalable commercial outcomes, align regional execution with global strategy, and build a high-performance product revenue organization across mature and growth markets. This role is both strategic and operational: shaping long-term commercial direction while owning near-term performance. We will count on you to:

Requirements

15+ years of progressive commercial leadership in a global product-based business
Proven success scaling revenue across multiple geographies
Deep experience owning sales, GTM, and pricing at executive level
Track record of working closely with Product and Engineering teams
Experience operating in complex, matrixed, international organizations
Strong commercial intuition grounded in data and analytics
Ability to balance global consistency with regional nuance
Excellent negotiation and executive-level communication skills
High operational discipline with strategic vision
Comfortable leading through ambiguity and rapid change
Results-oriented with strong ownership mindset
Collaborative leader who builds trust across functions
Commercially minded
High integrity and sound judgment in complex decision making

Responsibilities

Manage Commercial Strategy & Growth Define and execute the global commercial strategy aligned with Career business strategy and product strategy
Own revenue growth, market penetration, and customer lifetime value across regions
Identify and prioritize new markets, segments, and monetization opportunities
Lead pricing, packaging, and commercial model design (B2B, B2C, enterprise, channel, hybrid)
Oversee global sales strategy, including enterprise, mid-market, and channel sales
Drive consistent go-to-market execution across regions while allowing for local adaptation
Contribute to setting of revenue targets, forecasts, and KPIs for local markets
Ensure disciplined pipeline management
Build and scale a high-performing, metrics-driven sales organization through upskilling, hiring and active, structured sales enablement
Own customer acquisition, retention, and expansion strategies
Partner with Product and Customer Success to improve onboarding, adoption, and renewal rates
Establish best-in-class commercial operations (CRM, forecasting, compensation, analytics)
Ensure customer feedback loops inform product roadmap and commercial prioritization
Develop and manage strategic partnerships, alliances, and distribution channels to accelerate growth
Negotiate and manage global commercial agreements
Build an ecosystem that extends reach, reduces friction, and increases switching costs
Lead and develop senior commercial leaders across regions
Act as a key advisor to the Global Head of Product & AI as well as the President of Career and the Career Executive Leadership team on growth strategy and market dynamics
Ensure compliance with regional regulatory, pricing, and contractual frameworks
Foster a performance culture with accountability, transparency, and collaboration

Benefits

To be part of a company with a strong brand, committed to making a difference in people's lives.
We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

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