Chief Commercial Officer - Global Career Product

Marsh McLennan • Boston, NY

6d • Hybrid

About The Position

We are seeking a talented individual to join our Career Products team at Mercer, a Marsh business. This role will be based in New York, Boston, Atlanta or Washington, D.C. This is a hybrid role that has a requirement of working at least three days a week in the office. The Chief Commercial Officer is responsible for driving global revenue growth and market expansion across all customer-facing functions. This includes sales, pricing, global commercial partnerships, go-to-market strategy, customer success, and commercial operations. The CCO will translate product innovation into scalable commercial outcomes, align regional execution with global strategy, and build a high-performance product revenue organization across mature and growth markets. This role is both strategic and operational: shaping long-term commercial direction while owning near-term performance. We will count on you to: Manage Commercial Strategy & Growth Define and execute the global commercial strategy aligned with Career business strategy and product strategy Own revenue growth , market penetration, and customer lifetime value across regions Identify and prioritize new markets, segments, and monetization opportunities Lead pricing, packaging, and commercial model design (B2B, B2C, enterprise, channel, hybrid) Go-To-Market & Sales Leadership Oversee global sales strategy, including enterprise, mid-market, and channel sales Drive consistent go-to-market execution across regions while allowing for local adaptation Contribute to setting of revenue targets, forecasts, and KPIs for local markets Ensure disciplined pipeline management Build and scale a high-performing, metrics-driven sales organization through upskilling, hiring and active, structured sales enablement Customer & Revenue Operations Own customer acquisition, retention, and expansion strategies Partner with Product and Customer Success to improve onboarding, adoption, and renewal rates Establish best-in-class commercial operations (CRM, forecasting, compensation, analytics) Ensure customer feedback loops inform product roadmap and commercial prioritization Partnerships & Ecosystem Develop and manage strategic partnerships, alliances, and distribution channels to accelerate growth Negotiate and manage global commercial agreements Build an ecosystem that extends reach, reduces friction, and increases switching costs Leadership & Governance Lead and develop senior commercial leaders across regions Act as a key advisor to the Global Head of Product & AI as well as the President of Career and the Career Executive Leadership team on growth strategy and market dynamics Ensure compliance with regional regulatory, pricing, and contractual frameworks Foster a performance culture with accountability, transparency, and collaboration Success Metrics Revenue growth (absolute and CAGR) Market share expansion in priority regions Sales productivity and pipeline conversion Customer retention, expansion, and lifetime value Time-to-market and GTM execution effectiveness

Requirements

• 15+ years of progressive commercial leadership in a global product-based business
• Proven success scaling revenue across multiple geographies
• Deep experience owning sales, GTM, and pricing at executive level
• Track record of working closely with Product and Engineering teams
• Experience operating in complex, matrixed, international organizations
• Strong commercial intuition grounded in data and analytics
• Ability to balance global consistency with regional nuance
• Excellent negotiation and executive-level communication skills
• High operational discipline with strategic vision
• Comfortable leading through ambiguity and rapid change
• Results-oriented with strong ownership mindset
• Collaborative leader who builds trust across functions
• Commercially minded
• High integrity and sound judgment in complex decision making

Responsibilities

• Manage Commercial Strategy & Growth Define and execute the global commercial strategy aligned with Career business strategy and product strategy
• Own revenue growth , market penetration, and customer lifetime value across regions
• Identify and prioritize new markets, segments, and monetization opportunities
• Lead pricing, packaging, and commercial model design (B2B, B2C, enterprise, channel, hybrid)
• Oversee global sales strategy, including enterprise, mid-market, and channel sales
• Drive consistent go-to-market execution across regions while allowing for local adaptation
• Contribute to setting of revenue targets, forecasts, and KPIs for local markets
• Ensure disciplined pipeline management
• Build and scale a high-performing, metrics-driven sales organization through upskilling, hiring and active, structured sales enablement
• Own customer acquisition, retention, and expansion strategies
• Partner with Product and Customer Success to improve onboarding, adoption, and renewal rates
• Establish best-in-class commercial operations (CRM, forecasting, compensation, analytics)
• Ensure customer feedback loops inform product roadmap and commercial prioritization
• Develop and manage strategic partnerships, alliances, and distribution channels to accelerate growth
• Negotiate and manage global commercial agreements
• Build an ecosystem that extends reach, reduces friction, and increases switching costs
• Lead and develop senior commercial leaders across regions
• Act as a key advisor to the Global Head of Product & AI as well as the President of Career and the Career Executive Leadership team on growth strategy and market dynamics
• Ensure compliance with regional regulatory, pricing, and contractual frameworks
• Foster a performance culture with accountability, transparency, and collaboration

Benefits

• To be part of a company with a strong brand, committed to making a difference in people's lives.
• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees