Chief Claims Officer, Americas

AXA•Hartford, CT

About The Position

Our Claims team is defined by specialized expertise and a relentless drive for excellence. As a key member of the Americas and Global Leadership Teams, you will report directly to the CEO, Americas with a dotted line to the Chief Administrative Officer and Global Chief Claims Officer to lead the regional Claims strategy and operational oversight. This high-impact role requires close collaboration with Senior Claim Leaders and Underwriting to provide data-driven insights that further enhance the profitability and consistency of our Americas business unit. Your leadership will be central to our digital transformation, specifically the transition to digitally enabled claims journeys. You will oversee the adoption and seamless integration of advanced technologies—including AI and automation—to optimize claims processes and deliver a superior client experience. By aligning regional operations with global strategic initiatives, you will ensure our claims outcomes remain a primary market differentiator.

Requirements

Executive Claims Expertise: Extensive technical claims management experience across multiple lines of business, with demonstrated leadership in managing large, geographically dispersed claims teams.
Strategic & Financial Acumen: Proven track record in executing claims strategies that drive business growth, managing complex reserves, and overseeing ALAE/ULAE expense control.
Change Leadership: A future-focused mindset with the ability to lead technological evolution, including the integration of emerging AI and digital capabilities.
Influence & Collaboration: Exceptional communication skills with the ability to influence internal and external stakeholders, including the AXA XL Leadership Team and the Americas Board.
Regulatory & Legal Depth: Deep knowledge of multi-jurisdictional insurance laws, claim regulations, and sophisticated litigation management.
Talent Advocacy: A commitment to inclusion and diversity, with a history of developing top-tier talent and fostering a culture of performance and accountability.

Responsibilities

Regional Leadership: Provide dynamic leadership for the Americas Claims team of 350+ professionals, ensuring excellence in claim handling that aligns regional objectives with the Global Claims strategy.
Customer & Broker Excellence: Drive a culture of superior service, ensuring policyholders and brokers receive industry-leading support and that these high standards are upheld across the entire claims organization.
Strategic Engagement: Act as the primary Claims strategic partner to the Americas CEO and US Board, providing regular updates on key developments, risk trends, and regional performance.
Technical Oversight: Provide technical oversight including coverage and resolution strategies across multiple lines of business and in conjunction with global, regional and local practice leaders.
Complex Litigation Strategy: Partnering closely with the Global and Regional Heads of Litigation, the successful candidate will manage a comprehensive litigation management strategy, including panel counsel governance and cost-containment initiatives, to minimize legal expenses and optimize outcomes in a complex regulatory environment.
Reserving & Governance: Ensure the accuracy, transparency, and adequacy of claims reserves; maintain rigorous governance standards to mitigate financial risk and support rate appropriateness.
Underwriting & Product Synergy: Maintain structured feedback mechanisms to ensure claims data insights directly influence underwriting standards, risk appetite, and product development across all business segments.
Shared Services & Operational Optimization: Strategically optimize the integration of onshore technical expertise with our shared service operations to maximize efficiency and resource alignment.
Digital & AI Transformation: Lead the strategic adoption of emerging technologies, including AI and automation, to modernize claims journeys and enhance organizational readiness.
Financial & Resource Management: Oversee regional operational budgets, annual planning, and vendor management, maintaining strict supervision of expense control and ALAE/ULAE.
Talent & Thought Leadership: Attract and develop high-performing talent while positioning AXA XL as a market thought leader to improve our commercial position across all Americas product lines.

Benefits

Inclusion
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.
Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
Robust support for Flexible Working Arrangements
Enhanced family-friendly leave benefits
Named to the Diversity Best Practices Index
Signatory to the UK Women in Finance Charter
Learn more at Inclusion & Diversity at AXA XL | AXA XL. AXA XL is an Equal Opportunity Employer.
Total Rewards
AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.
We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.
Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars:
Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.
For more information, please see Sustainability at AXA XL.
At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XL’s benefits offerings, please visit US Benefits at a Glance 2026.