Chief Administrative Officer

Colorado Access•Denver, CO

3d•$340,000 - $400,000•Hybrid

About The Position

The vision of Colorado Access is to have healthy communities transformed by the care that people want at a cost we can all afford. Our mission is to partner with communities and empower people through access to quality, affordable care. Why should you consider a career with Colorado Access? We are a Colorado-based company, working to improve the health of our state. We care for individuals, families, and children who receive health care under Child Health Plan Plus (CHP+) and Health First Colorado (Colorado's Medicaid Program). Our focus is driving improvements in quality, member experience, outcomes, and cost. We are a mission-driven organization whose foundation is built by our vision, supported by our values and pillared by diversity, equity and inclusion. Find work/life balance: We offer PTO, floating holidays, nine company paid holidays, a hybrid work environment, an Employee Assistance Program and a 401K. Be a part of something bigger and make an impact: We serve the underserved and most vulnerable populations in our community through access to quality and affordable health care. No matter what you do for Colorado Access, you are impacting our community and making a difference. Sharpen your skills, learn, and grow: We support your continued development through tuition reimbursement, leadership training, promotion opportunities, performance evaluations, employee recognition, and a language pay stipend. What you will do: We are looking for a CHIEF ADMINISTRATIVE OFFICER who can help shape our vision and support our mission. Here is what the position will look like. Executive Responsibilities: In partnership with the CEO and peers, creates, modifies, and implements organization’s vision, mission and strategy. Leads company’s short-term and long-term strategy for financial stability, operational excellence, health transformation and company culture. Communicates, on behalf of the company, with stakeholders, government entities, the public, and employees. Contributes the legal and compliance components to business plans and manages resources in alignment with CEO, Board of Directors, and peers to ensure the company reaches its targets and operates efficiently and effectively. Builds high performing teams with vision, leadership, goals and metrics. Serves as a role model for team members; takes action and inspires team members to embrace and implement culture initiatives. Demonstrates a strong work ethic in action and words. Provides awareness to Directors, department leaders and staff how their work impacts other departments, programs and the enterprise. Leads with integrity and ethics and holds self and team members accountable for achieving outstanding results and demonstrating core values. Responsible for all management functions including: hiring, training, planning and directing work, coaching and staff development, managing and evaluating performance, recognizing and rewarding employees, corrective action procedures and practices, addressing complaints and resolving problems, directly or through the supervision of others. Responsible for approval and management of department budgets and participates in the development of overall company-wide budget. Works closely with Executives and Directors across the organization to make strategic and operational decisions that advance company strategies and goals and collaborates to deliver on company-wide deliverables/requirements. Oversees/leads corporate level projects and continuous improvement initiatives across multiple areas in the organization and/or cross-functional teams. Represents organizational strategy in public forums and with key stakeholders to strengthen and build relationships. Consistent with organizational direction, works to shape policy and potential partnerships to advance strategic priorities. Oversees the development and implementation of multiple department policies and procedures to ensure compliance with federal, state, local and company policies, rules and regulations, and best business practices. Job Specific Responsibilities: Assume comprehensive oversight of the organization's daily administrative functions and operational execution, ensuring departmental alignment. Work with leader of People and Talent Management to provide strategic leadership for all human resources functions, including talent acquisition, compensation and benefits, employee relations, performance management, training and development, and diversity, equity, and inclusion (DEI) initiatives. Develop and implement HR policies and procedures that comply with all applicable laws and regulations. Foster a positive and inclusive work culture that attracts, retains, and motivates top talent. Develop and implement operational strategies that reflect our person-centered focus as a health plan. Monitor key performance indicators (KPIs) and implement corrective actions as needed and improve efficiency, reduce costs, and enhance member satisfaction. Lead process improvement initiatives to streamline operations and enhance service delivery. Provide oversight and direction of Access Medical Enrollment Services, which assists community members with enrollment into public programs. Provide executive oversight and strategic direction for the organization’s Legal and Compliance functions, ensuring alignment with organizational strategy, mission, and risk tolerance. Ensure enterprise-wide compliance with all applicable federal, state, and local laws and regulations, including Medicaid, insurance, nonprofit governance, privacy and security (HIPAA), and other healthcare regulatory requirements. Oversee the development, implementation, and maintenance of an effective compliance program, including policies, training, monitoring, auditing, and corrective action processes. Ensure timely identification, assessment, and escalation of legal and compliance risks, including coordination of responses to regulatory inquiries, audits, investigations, and enforcement actions. Promote a culture of ethics, accountability, and compliance across the organization, reinforcing expectations for lawful and ethical conduct at all levels. Coordinate closely with operational, clinical, finance, and government relations leaders to integrate legal and compliance considerations into business planning, product development, and operational execution. Contribute to the development and implementation of the organization's strategic plan. Provide strategic counsel to the CEO and other members of the executive team on administrative matters. Serve as Chief of Staff to connect, coordinate and align priorities across the executive leadership team. Represent the organization at external meetings and events as needed. Develop and manage the budgets for all administrative departments. Monitor expenditures and ensure cost-effectiveness. Performs other duties as assigned by the President/CEO and/or the Board of Directors.

Requirements

Bachelor’s degree in business, Public or Healthcare Administration or related field required, with a master’s degree or juris doctorate preferred.
An equivalent combination of education and experience may be substituted with a preference for over ten years progressive relevant work experience including advancing management responsibility.
Minimum of ten years’ relevant experience advising healthcare entities across legal, operational and policy areas; experience working with underserved/publicly insured populations preferred.
Must have experience in effectively managing and working collaboratively with a diverse group of professionals with varying backgrounds, including those with legal backgrounds.
Project management experience required.
Must have extensive experience with some or all of the following areas of law: Colorado nonprofit and commercial corporation law, US and Colorado healthcare laws and regulations (specifically including the ACA, Medicaid, and the Colorado Medical Practice Act and related laws and regulations), Colorado insurance law and regulations, contract law, employment law, HIPAA and privacy and security laws, administrative law, litigation.
Strategic business planning, change management, people management and project management skills required.
Demonstrates support for the company’s mission, vision and values.
Position requires excellent written and verbal communication skills.
Excellent interpersonal and relationship building skills required with ability to develop strategic partnerships both internally and externally.
Strong leadership skills required including team development, mentoring and coaching, and personnel management.
Proficient in Windows and Microsoft Office (Word, Excel).
May be required to manage multiple priorities and projects with tight deadlines.
A valid driver's license and proof of current auto insurance will be required for any position requiring driving.

Nice To Haves

Healthcare industry experience preferred.

Responsibilities

In partnership with the CEO and peers, creates, modifies, and implements organization’s vision, mission and strategy.
Leads company’s short-term and long-term strategy for financial stability, operational excellence, health transformation and company culture.
Communicates, on behalf of the company, with stakeholders, government entities, the public, and employees.
Contributes the legal and compliance components to business plans and manages resources in alignment with CEO, Board of Directors, and peers to ensure the company reaches its targets and operates efficiently and effectively.
Builds high performing teams with vision, leadership, goals and metrics.
Serves as a role model for team members; takes action and inspires team members to embrace and implement culture initiatives.
Demonstrates a strong work ethic in action and words.
Provides awareness to Directors, department leaders and staff how their work impacts other departments, programs and the enterprise.
Leads with integrity and ethics and holds self and team members accountable for achieving outstanding results and demonstrating core values.
Responsible for all management functions including: hiring, training, planning and directing work, coaching and staff development, managing and evaluating performance, recognizing and rewarding employees, corrective action procedures and practices, addressing complaints and resolving problems, directly or through the supervision of others.
Responsible for approval and management of department budgets and participates in the development of overall company-wide budget.
Works closely with Executives and Directors across the organization to make strategic and operational decisions that advance company strategies and goals and collaborates to deliver on company-wide deliverables/requirements.
Oversees/leads corporate level projects and continuous improvement initiatives across multiple areas in the organization and/or cross-functional teams.
Represents organizational strategy in public forums and with key stakeholders to strengthen and build relationships.
Consistent with organizational direction, works to shape policy and potential partnerships to advance strategic priorities.
Oversees the development and implementation of multiple department policies and procedures to ensure compliance with federal, state, local and company policies, rules and regulations, and best business practices.
Assume comprehensive oversight of the organization's daily administrative functions and operational execution, ensuring departmental alignment.
Work with leader of People and Talent Management to provide strategic leadership for all human resources functions, including talent acquisition, compensation and benefits, employee relations, performance management, training and development, and diversity, equity, and inclusion (DEI) initiatives.
Develop and implement HR policies and procedures that comply with all applicable laws and regulations.
Foster a positive and inclusive work culture that attracts, retains, and motivates top talent.
Develop and implement operational strategies that reflect our person-centered focus as a health plan.
Monitor key performance indicators (KPIs) and implement corrective actions as needed and improve efficiency, reduce costs, and enhance member satisfaction.
Lead process improvement initiatives to streamline operations and enhance service delivery.
Provide oversight and direction of Access Medical Enrollment Services, which assists community members with enrollment into public programs.
Provide executive oversight and strategic direction for the organization’s Legal and Compliance functions, ensuring alignment with organizational strategy, mission, and risk tolerance.
Ensure enterprise-wide compliance with all applicable federal, state, and local laws and regulations, including Medicaid, insurance, nonprofit governance, privacy and security (HIPAA), and other healthcare regulatory requirements.
Oversee the development, implementation, and maintenance of an effective compliance program, including policies, training, monitoring, auditing, and corrective action processes.
Ensure timely identification, assessment, and escalation of legal and compliance risks, including coordination of responses to regulatory inquiries, audits, investigations, and enforcement actions.
Promote a culture of ethics, accountability, and compliance across the organization, reinforcing expectations for lawful and ethical conduct at all levels.
Coordinate closely with operational, clinical, finance, and government relations leaders to integrate legal and compliance considerations into business planning, product development, and operational execution.
Contribute to the development and implementation of the organization's strategic plan.
Provide strategic counsel to the CEO and other members of the executive team on administrative matters.
Serve as Chief of Staff to connect, coordinate and align priorities across the executive leadership team.
Represent the organization at external meetings and events as needed.
Develop and manage the budgets for all administrative departments.
Monitor expenditures and ensure cost-effectiveness.
Performs other duties as assigned by the President/CEO and/or the Board of Directors.

Benefits

We offer PTO, floating holidays, nine company paid holidays, a hybrid work environment, an Employee Assistance Program and a 401K.
Medical, dental, vision insurance that starts the first day of the month following start date.
Supplemental insurance such as critical illness and accidental injury.
Health care and dependent care flexible spending account options.
Employer-paid basic life insurance and AD&D (employee, spouse and dependent).
Short-term and long-term disability coverage.
Voluntary life insurance (employee, spouse, dependent).
Paid time off
Retirement plan
Tuition reimbursement (based on eligibility).
Annual bonus program (based on eligibility, requirements and performance).