Chick-fil-A Assistant General Manager

Dufry Careers•Charleston, SC

1d•Onsite

About The Position

The Assistant General Manager (AGM) supports the General Manager in leading daily operations of the Chick-fil-A restaurant located inside the Charleston International Airport. This role is responsible for ensuring operational excellence, maintaining Chick-fil-A’s high standards of hospitality, driving financial performance, and fostering a positive, service-driven culture aligned with Chick-fil-A’s core values. This leadership position is ideal for an experienced restaurant manager who thrives in a fast-paced, guest-focused environment and is passionate about developing people and delivering exceptional service.

Requirements

5+ years of restaurant management experience required (QSR, fast casual, or full service).
Proficiency with POS systems, inventory management platforms, and scheduling tools.
Strong understanding of financial reporting, labor control, food cost management, and KPIs.
Knowledge of food safety regulations and operational compliance requirements.
Strong leadership presence with the ability to inspire and motivate teams.
Excellent communication, decision-making, and conflict resolution skills.

Nice To Haves

Airport food & beverage experience is a plus.

Responsibilities

Ensure flawless execution of opening and closing procedures.
Lead by example to deliver Chick-fil-A’s signature hospitality.
Support Shift Leaders and hold them accountable to operational checklists, food safety procedures, and brand standards.
Maintain a clean and safe environment in accordance with Chick-fil-A and airport requirements.
Ensure speed-of-service, food quality, and hospitality standards are met consistently.
Assist in workforce planning, scheduling, and daily staffing coverage.
Interview, hire, train, coach, and discipline team members as needed.
Foster a team climate that reflects Chick-fil-A’s values of hospitality, respect, integrity, and servant leadership.
Champion diversity, equity, and inclusion; promote recognition initiatives.
Support full P&L oversight alongside the General Manager.
Analyze financial and labor reports to identify opportunities for improvement.
Minimize waste, control inventory, and ensure accurate ordering and receiving.
Coordinate with vendors and ensure equipment is maintained and operational.
Resolve complex guest and associate concerns with professionalism and empathy.
Ensure compliance with federal, state, and local health and safety standards.
Maintain airport, landlord, and contractual requirements including lease obligations.
Utilize and train staff on restaurant management systems including POS, scheduling platforms, and inventory tools.