About The Position
Altitude Sports is a Montreal-based leading ecommerce retailer in Canada, working and playing at the intersection of fashion and the outdoors. Founded in 1984, the company offers best-in-class advice on premium gear and technical apparel, a members-only benefits program, and a curated selection of products for outdoor adventures and urban pursuits. Our team is united by a passion for excellence, bringing together diverse talents and interests. Despite our growth, we remain true to our roots as the local shop nearly 40 years ago. Dedicated to sustainability, we strive to minimize our environmental impact, ensuring our love for the outdoors is matched by our commitment to preserving it. Our vision To be the biggest little shop. Our mission To equip our clients with the most durable & well-designed goods through an ecommerce experience that’s unequaled. Our values Put the customer first. Just say it. Run with it. Have fun. The role As a Team Lead - Receiving and Returns, you will work closely with the management team to ensure operational processes are followed by the clerk team. You will be responsible for mastering both receiving and returns functions to ensure departmental efficiency.
Requirements
- 1+ years of experience as a Team Lead in a fast-paced work environment.
- 1+ years of experience in e-commerce or a high-volume operational setting.
- Degree in Logistics, Operations Management, or equivalent professional experience.
- Intermediate or advanced Excel skills and a high level of comfort with technology platforms.
- Ability to work a flexible schedule and a commitment to providing an exceptional customer experience.
- Bilingual (French and English), both written and spoken.
Responsibilities
- Supervise a team of 10 to 20 clerks in their daily operational tasks and responsibilities.
- Act as a resource person to emphasize quality standards and compliance with safety measures.
- Plan and adjust daily labor hours based on the volume of tasks to be processed.
- Meet daily performance objectives as assigned by the Shift Supervisor.
- Monitor service levels for specific tasks and take immediate action when necessary.
- Take ownership of complex problem-solving and handling of operational anomalies.
- Train new incoming clerks on the daily operational processes under your responsibility.
- Identify high-potential clerks and provide training and development opportunities for them.
- Act as a bridge between the warehouse and other departments to manage exceptional cases.
- Promote employee engagement and actively recognize the achievements of your team.
Benefits
- Discounts on outdoor and fashion brands for you and your family
- Full access to Telemedicine services
- Comprehensive health and dental coverage
- Learning and development opportunities
- A chance to participate in social committees, sports teams, group outings and contests
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
