Charter Operations II - Corporate (Las Vegas)

Caesars Entertainment • Las Vegas, NV

1d

About The Position

The Charter Operations II role will support the travel arrangements for the Charter Program guests through assisting with the job functions of Charter Operations 1 and through the manifest build and post trip process. Overall support of the charter operations team will be another part of the role.

Requirements

• High School Diploma or equivalent required
• Must be able to read, write, speak, and understand English.
• Strong guest relations skills are required
• Must be able to communicate well in person, on the telephone and in correspondence.
• Must be able to deal with upset customers and deliver unwelcome news.
• Must be able to pivot from day to day and hour to hour depending on the need of the business.
• Must be detail oriented, deadline drive, and able to adjust processes to ensure timely and accurate details.
• Ability to sit and work on a computer for extended periods of time.
• Must be able to type and talk on the phone for extended periods of time

Nice To Haves

• 3-5 years Hotel / Casino / Call Center / Charter Operations experience preferred.
• Strong computer knowledge of Excel preferred.

Responsibilities

• Key contributor to completing airline manifests
• Guarantee accurate manifests are submitted to our airline partners.
• Responsible for initial manifest upload and subsequent changes past the 72-hour filing deadline.
• Must maintain close ties with marketing partners tasked with filling charter flights.
• Ensure that last minute requests are input properly into all systems.
• Follow correct communication procedures with airlines properties, Call Center team and marketing partners
• Timely completion of post trip charter reconciliations.
• Passenger information validation & package revenue tracking.
• Cancellation fee validation, processing, and conflict resolution.
• Federal Excise calculations and submittal.
• Day to day monitoring, replies, and escalation for inbound email boxes.
• Supporting the Charter Operations 1 role in all capacities as needed or required

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED