IT Support Specialist II - Corporate (Las Vegas)
About The Position
WE ARE CAESARS At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them Our Mission: “Create the Extraordinary” Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.” Our Values: “Blaze the Trail, Together We Win, All-In on Service” Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. JOB SUMMARY Caesars Entertainment is looking for an experienced Support Specialist II who can provide support on computer hardware and software as part of the Las Vegas Region IT Property Operations team. The Support Specialist will support end users in the installation, upgrade and troubleshooting of hardware and software at our eight Las Vegas casino properties. The successful candidate will have previous work experience as a Desktop Support or a similar role. HOW YOU WILL CREATE THE EXTRAORDINARY Address user tickets regarding hardware, software, and access Walk customers through installing applications and computer peripherals Assist in project or market special event IT equipment installation and support coverage Assist with deployment of equipment to end users Guide users with simple, step-by-step instructions Conduct remote troubleshooting Test alternative pathways until you resolve an issue Customize desktop applications to meet user needs Record technical issues and solutions in logs Follow up with clients to ensure their systems are functional Report customer feedback and potential product requests WHAT YOU WILL NEED Address user tickets regarding hardware, software, and access Walk customers through installing applications and computer peripherals Assist in project or market special event IT equipment installation and support coverage Assist with deployment of equipment to end users Guide users with simple, step-by-step instructions Conduct remote troubleshooting Test alternative pathways until you resolve an issue Customize desktop applications to meet user needs Record technical issues and solutions in logs Follow up with clients to ensure their systems are functional Report customer feedback and potential product requests This position does not have the ability to work remotely. WORK ENVIRONMENT Must be able to sit for extended periods of time TOGETHER WE WIN We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships DISCLAIMER This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). EQUAL EMPLOYMENT OPPORTUNITY Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.
Requirements
- Address user tickets regarding hardware, software, and access
- Walk customers through installing applications and computer peripherals
- Assist in project or market special event IT equipment installation and support coverage
- Assist with deployment of equipment to end users
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Customize desktop applications to meet user needs
- Record technical issues and solutions in logs
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests
- Previous work experience as a Desktop Support or a similar role
Responsibilities
- Address user tickets regarding hardware, software, and access
- Walk customers through installing applications and computer peripherals
- Assist in project or market special event IT equipment installation and support coverage
- Assist with deployment of equipment to end users
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Customize desktop applications to meet user needs
- Record technical issues and solutions in logs
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
