IT Support Specialist II - Corporate (Las Vegas)

Caesars Entertainment•Las Vegas, NV

3h•Onsite

About The Position

Caesars Entertainment is looking for an experienced Support Specialist II who can provide support on computer hardware and software as part of the Las Vegas Region IT Property Operations team. The Support Specialist will support end users in the installation, upgrade and troubleshooting of hardware and software at our eight Las Vegas casino properties. The successful candidate will have previous work experience as a Desktop Support or a similar role.

Requirements

Address user tickets regarding hardware, software, and access
Walk customers through installing applications and computer peripherals
Assist in project or market special event IT equipment installation and support coverage
Assist with deployment of equipment to end users
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product requests
This position does not have the ability to work remotely.

Responsibilities

Address user tickets regarding hardware, software, and access
Walk customers through installing applications and computer peripherals
Assist in project or market special event IT equipment installation and support coverage
Assist with deployment of equipment to end users
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product requests