Charter Coordinator

Lindblad Expeditions • New York, NY

2d • $60,000 - $60,000

About The Position

Lindblad Expeditions is a true pioneer in Expedition Travel. From taking the first citizen explorers to Antarctica in 1966, opening the Galapagos and Easter Island to tourism in 1967, leading the first tourist expedition through the Northwest Passage in 1984, and launching our innovative partnership with National Geographic in 2004, we're now taking almost 30,000 guests a year to some of the world’s most remote and pristine locations on our fleet of 23 ships, and are committed to ensuring our guests experience the “Exhilaration of Discovery”. ROLE OVERVIEW The dedicated Charter Coordinator objective is to support the Charters and VIP/Special Interest groups by providing exceptional guest services and support for the charterer’s organization and their clients. This position requires a self-motivated individual with excellent communication skills and the ability to multi-task with the highest level of efficiency in a fast-paced sales and service environment. This individual must be detail-oriented and organized with the ability to manage and execute high-level requests and expectations, effectively manage bookings and maintain/develop professional relationships with charter partners. This individual will be interacting and coordinating with the charter partners and VIP clients from various organizations/corporations and families as well as internally with the Lindblad Sales team, Product Development Team, Program Managers, Accounting, Communications and Operations & Reservations teams as well as our Hotel Operations including Food and Beverage departments.

Requirements

• BA/BS degree or equivalent industry experience
• Group travel experience and knowledge of expedition travel
• Proficient computer skills in the Windows operating system and Microsoft Office, including Word & Excel. PowerPoint skills preferred.
• Use of Versonix Seaware.
• Strong time management skill, capable of multi-tasking, setting priorities, problem solving and meeting deadlines.
• The ability to work independently as well as with others in a team environment.
• Occasional participation at sales events may be required as needed.

Nice To Haves

• Experience in event planning or concierge experience

Responsibilities

• Serve as the main liaison and resource for all communications, operations and financial functions for charters.
• Customize special arrangements, speakers, events, innovative events/programming ideas and arrange pillow gifts.
• Ensure that all special activities and services are expertly arranged in advance from audio/visual equipment, entertainment, dining, onboard presentations, special receptions and more.
• Create invoices, manage deposits, confirm receipt of payments and reconcile all payments.
• Liaison with the operations and communications teams to ensure proper distribution of all pre/final and post-travel documentation.
• Manage guest manifests, information forms, flight questionnaires, medical forms, credit card forms, and other pertinent documentation required to complete bookings and service guests.
• Manage bookings and all special requests for guests and group coordinators.
• Ensure that our ships are briefed on special arrangements and or presentations to help the charter achieve their objectives.
• Coordinate with the charterer to ensure that they are kept up to date on any itinerary or program changes.
• Participate in reservation/operations operational briefings as needed.
• Work closely with the Sales Team to plan and execute the charter experience onboard.
• Work with the onboard team to ensure that the charterer has their logo, branding and messaging in place onboard.
• Manage all incoming calls and email communication.
• Handle and resolve conflicts or guests service issues by recommending and or providing alternative solutions.
• Participate in post voyage briefings.
• Perform other duties as assigned.

Benefits

• Travel benefits for employees and their family
• Health insurance including Medical, Dental, Vision
• 401(k) plan with employer match
• Long-Term Disability, Life & AD&D Insurance
• Flexible Spending Account (FSA) to be used for out-of-pocket medical and dependent care
• Pre-Tax Commuter Benefit
• 7-8 Paid Holidays
• 2-3 Floating Holiday Options (pro-rated per start date)
• Up to 15 days of vacation (pro-rated per anniversary year)
• Parental Leave
• Sick/personal days per city & state ordinance
• Pet Insurance discount

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level