Charter Coordinator

Lindblad Expeditions•Orlando, FL

1d•$60,000 - $60,000

About The Position

The dedicated Charter Coordinator objective is to support the Charters and VIP/Special Interest groups by providing exceptional guest services and support for the chartererâs organization and their clients. This position requires a self-motivated individual with excellent communication skills and the ability to multi-task with the highest level of efficiency in a fast-paced sales and service environment. This individual must be detail-oriented and organized with the ability to manage and execute high-level requests and expectations, effectively manage bookings and maintain/develop professional relationships with charter partners. This individual will be interacting and coordinating with the charter partners and VIP clients from various organizations/corporations and families as well as internally with the Lindblad Sales team, Product Development Team, Program Managers, Accounting, Communications and Operations & Reservations teams as well as our Hotel Operations including Food and Beverage departments.

Requirements

BA/BS degree or equivalent industry experience
Group travel experience and knowledge of expedition travel
Proficient computer skills in the Windows operating system and Microsoft Office, including Word & Excel. PowerPoint skills preferred. Use of Versonix Seaware.
Strong time management skill, capable of multi-tasking, setting priorities, problem solving and meeting deadlines.
The ability to work independently as well as with others in a team environment.
Occasional participation at sales events may be required as needed.

Nice To Haves

Experience in event planning or concierge experience

Responsibilities

Serve as the main liaison and resource for all communications, operations and financial functions for charters.
Customize special arrangements, speakers, events, innovative events/programming ideas and arrange pillow gifts.
Ensure that all special activities and services are expertly arranged in advance from audio/visual equipment, entertainment, dining, onboard presentations, special receptions and more.
Create invoices, manage deposits, confirm receipt of payments and reconcile all payments.
Liaison with the operations and communications teams to ensure proper distribution of all pre/final and post-travel documentation.
Manage guest manifests, information forms, flight questionnaires, medical forms, credit card forms, and other pertinent documentation required to complete bookings and service guests.
Manage bookings and all special requests for guests and group coordinators. Ensure that our ships are briefed on special arrangements and or presentations to help the charter achieve their objectives.
Coordinate with the charterer to ensure that they are kept up to date on any itinerary or program changes.
Participate in reservation/operations operational briefings as needed.
o Work closely with the Sales Team to plan and execute the charter experience onboard.
Work with the onboard team to ensure that the charterer has their logo, branding and messaging in place onboard.
Manage all incoming calls and email communication.
Handle and resolve conflicts or guests service issues by recommending and or providing alternative solutions.
Participate in post voyage briefings.
Perform other duties as assigned.

Benefits

Travel benefits for employees and their family
Health insurance including Medical, Dental, Vision
401(k) plan with employer match
Long-Term Disability, Life & AD&D Insurance
Flexible Spending Account (FSA) to be used for out-of-pocket medical and dependent care
Pre-Tax Commuter Benefit
7-8 Paid Holidays
2-3 Floating Holiday Options (pro-rated per start date)
Up to 15 days of vacation (pro-rated per anniversary year)
Parental Leave
Sick/personal days per city & state ordinance
Pet Insurance discount