Charter Aircraft Sourcing Associate

Goodwin•Columbus, OH

13d•Onsite

About The Position

At Goodwin, we build tech for companies that sell private charter flights. In this industry, brokers work directly with travelers to source trips and manage client relationships, while operators own and manage the aircraft and crews that actually fly them. Behind the scenes, brokers have traditionally juggled nonstop phone calls, email threads, and spreadsheets to match each client request with the right aircraft at the right time. It is fast, detail-heavy work where timing and accuracy matter. Our platform brings structure and speed to that process. Brokers use Goodwin to send requests, compare options, and manage trips in one place instead of juggling dozens of conversations. Our technology drives efficiency and our operations team drives follow-through. Together, we help brokers move quickly and confidently when details matter most so they can focus on serving their clients and growing their business. Founded in 2022 and headquartered in Columbus, Ohio with distributed talent across the US, Goodwin is on a fast-growth trajectory as we redefine private aviation technology from the ground up. Our platform brings structure and speed to charter booking, and this industry still depends on real-time coordination and sharp judgment. Aircraft availability changes. Operators miss automated requests. Urgent trips stack up quickly. When that happens, someone has to pick up the phone, get clear answers, and move the trip forward. That is where this role comes in. The Sourcing Associate sits at the center of live trip activity. You ensure requests do not stall. You follow up with operators, gather accurate quotes, clarify details, and keep momentum in the system so brokers can confidently present options to their clients. As we grow, this role ensures our marketplace stays responsive and reliable. Our technology drives efficiency, and our sourcing team ensures execution. Together, that combination allows brokers to spend more time serving clients and growing their businesses instead of chasing down aircraft availability. Please note: Because this is a live, high-volume operations environment, the role is based in our Columbus office five days per week and requires availability to work scheduled daytime and evening shifts within our operating hours of 7:00 a.m. to 12:00 a.m.

Requirements

3+ years of experience in a high-energy, customer-facing role such as hospitality, restaurants, retail, or another service environment where you managed multiple demands at once
Ability to work in person at our Columbus, Ohio office five days per week. You must live within approximately 40 minutes of the Columbus, OH airport.
Availability to work scheduled shifts within our operating hours of 7:00 a.m. to 12:00 a.m., including both daytime and evening shifts.
Full confidence spending most of your day on the phone. You do not avoid hard calls, delay outreach, or default to email when a conversation will move things forward faster.
A natural comfort talking to people. You ask good questions and build rapport easily. When a new request comes in, your instinct is to lean in, not pull back.
Strong problem-solving instincts. You enjoy figuring things out, connecting dots, and working through moving pieces under time pressure.
The ability to stay organized and calm while juggling multiple live requests at once
Comfort learning new systems quickly and switching between tools throughout the day
Interest in learning the aviation industry quickly, including aircraft types, airport codes, and how brokers and operators run their businesses
Authorization to work in the United States without current or future employer sponsorship

Responsibilities

Monitor incoming flight requests in the Goodwin platform and take ownership of closing them quickly
Call aircraft operators to confirm availability, gather detailed quotes, and clarify trip requirements
Build real relationships with operators so they recognize your name, return your calls, and trust your follow-up
Ask thoughtful questions, dig for missing details, and proactively surface information brokers need to win trips
Follow up persistently when responses are slow or incomplete
Negotiate pricing and terms when appropriate to help brokers close business
Prioritize urgent requests with sound judgment in a fast-moving environment
Maintain clean, accurate notes so brokers and teammates always know the latest status
Collaborate closely with sourcing teammates and guest services on complex or time-sensitive trips
Look for patterns and gaps in the workflow and suggest practical improvements