Chargeback Analyst II-Disputes Frisco, TX
About The Position
About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list. Chargeback Analyst II/Business Ops Analyst Handle incoming chargebacks, review supporting documentation, perform research, and enter representments for multiple networks on the acquirer side. Process pre-arbitration cases on behalf of clients with minimal supervision. Manage outgoing chargebacks to resolve cardholder dispute cases for issuing processing banks. Process both issuer and acquirer exception items efficiently and accurately. Maintain a high level of knowledge of Chargeback and Retrieval regulations for Visa, Mastercard, and other applicable networks. Assist with training others as appropriate. Perform other tasks within the department assigned during review period. Provide assistance and respond to inquiries from internal and external business partners. Offers of employment are conditional upon passage of screening criteria applicable to the job.
Responsibilities
- Handle incoming chargebacks, review supporting documentation, perform research, and enter representments for multiple networks on the acquirer side.
- Process pre-arbitration cases on behalf of clients with minimal supervision.
- Manage outgoing chargebacks to resolve cardholder dispute cases for issuing processing banks.
- Process both issuer and acquirer exception items efficiently and accurately.
- Maintain a high level of knowledge of Chargeback and Retrieval regulations for Visa, Mastercard, and other applicable networks.
- Assist with training others as appropriate.
- Perform other tasks within the department assigned during review period.
- Provide assistance and respond to inquiries from internal and external business partners.
Benefits
- Medical Insurance
- Dental Insurance
- Life Insurance
- Vision Insurance
- Short/Long Term Disability
- Paid Vacation
- 401k
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
