Business Ops Analyst I -Disputes Frisco, TX

NCR Atleos•Frisco, TX

About The Position

About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list. Business Ops Analyst I Handle incoming chargebacks, review supporting documentation, perform research, and enter representments for multiple networks on the acquirer side. • Process pre-arbitration cases on behalf of clients with minimal supervision. • Manage outgoing chargebacks to resolve cardholder dispute cases for issuing processing banks. • Process both issuer and acquirer exception items efficiently and accurately. • Maintain a high level of knowledge of Chargeback and Retrieval regulations for Visa, Mastercard, and other applicable networks. • Assist with training others as appropriate. • Perform other tasks within the department assigned during review period. • Provide assistance and respond to inquiries from internal and external business partners. Offers of employment are conditional upon passage of screening criteria applicable to the job. Full time employee benefits include: Medical Insurance Dental Insurance Life Insurance Vision Insurance Short/Long Term Disability Paid Vacation 401k EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. By applying to NCR Atleos jobs, you acknowledge that the terms of the NCR Atleos Applicant Privacy Notice (Applicant Privacy Policy | NCR Atleos) will govern the collection and use of your Personal Data. This notice supplements NCR Atleos Privacy Policy, which is available at www.ncratleos.com/privacy Statement to Third Party Agencies To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes. Help us bring innovation to financial institutions across the globe. At NCR Atleos, you’ll have meaningful and relevant work experiences, with opportunities to learn and make a real contribution. We are dedicated to solving the challenges our customers face through continuous innovation and a commitment to setting the highest standard in self-service banking. A career at NCR Atleos means embracing our innovative culture and values, seeking new adventures and carving your own path.

Responsibilities

Handle incoming chargebacks, review supporting documentation, perform research, and enter representments for multiple networks on the acquirer side.
Process pre-arbitration cases on behalf of clients with minimal supervision.
Manage outgoing chargebacks to resolve cardholder dispute cases for issuing processing banks.
Process both issuer and acquirer exception items efficiently and accurately.
Maintain a high level of knowledge of Chargeback and Retrieval regulations for Visa, Mastercard, and other applicable networks.
Assist with training others as appropriate.
Perform other tasks within the department assigned during review period.
Provide assistance and respond to inquiries from internal and external business partners.