Business Ops Analyst

U.S. Bank National Association

2d • Onsite

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
Job Description
This is an individual contributor role responsible for providing advanced business analysis, executive‑level communication, and systems enablement support across complex initiatives. This role partners closely with senior leaders and cross‑functional stakeholders to translate complex data, operational insights, and system changes into clear, concise, executive‑ready presentations and materials that support informed decision‑making. Responsibilities include developing high‑impact PowerPoint presentations, performing data analysis and creating charts and visualizations, ensuring data accuracy and integrity, and delivering clear written and verbal communications tailored to senior audiences. The role also leads business enablement activities for systems enhancements, including documenting business requirements, writing user stories or defect tickets, coordinating and executing user acceptance testing, and developing training materials and documentation to support successful adoption. Operating with a high degree of autonomy, the position influences outcomes through expertise, credibility, and strong partnership rather than formal authority, proactively identifying risks, gaps, and improvement opportunities and driving solutions through collaboration. This role requires advanced Microsoft Office skills, strong analytical capability, excellent written and oral communication skills, experience supporting system changes through documentation, testing, and training, and the ability to operate independently on complex work while influencing stakeholders without direct people‑management responsibility.

Requirements

• Bachelor’s degree, or equivalent work experience
• Typically six or more years of related experience
• advanced Microsoft Office skills
• strong analytical capability
• excellent written and oral communication skills
• experience supporting system changes through documentation, testing, and training
• the ability to operate independently on complex work while influencing stakeholders without direct people‑management responsibility

Nice To Haves

• Comprehensive knowledge of policies, plans, procedures, products and regulatory requirements for assigned business unit
• Ability to conduct an analysis of a business need, including scheduling meetings, planning agendas and conferring with business line leaders
• Advanced understanding of project management and testing methodology and procedures
• Ability to develop test schedules, review testing plans, track test issues and report on test results
• Strong analytical and forecasting skills
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Ability to work as part of a project team
• Effective verbal and written presentation and communication skills
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

Responsibilities

• providing advanced business analysis
• executive‑level communication
• systems enablement support across complex initiatives
• partners closely with senior leaders and cross‑functional stakeholders to translate complex data, operational insights, and system changes into clear, concise, executive‑ready presentations and materials that support informed decision‑making
• developing high‑impact PowerPoint presentations
• performing data analysis and creating charts and visualizations
• ensuring data accuracy and integrity
• delivering clear written and verbal communications tailored to senior audiences
• leads business enablement activities for systems enhancements, including documenting business requirements, writing user stories or defect tickets, coordinating and executing user acceptance testing, and developing training materials and documentation to support successful adoption
• proactively identifying risks, gaps, and improvement opportunities and driving solutions through collaboration

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees