Charge Off Collector

IQVENTURES HOLDINGS LLC•Carrollton, TX

70d•$3,000•Onsite

About The Position

IQVentures is looking for experienced Charge Off Collectors to join our team and become part of a dynamic corporate culture dedicated to supporting our team members. Our Collections Agents use their customer service and negotiation skills to work with title loan and personal loan customers facing payment difficulties and assist customers in settling their accounts. Whether it’s accepting payments over the phone or setting up a payment plan, our Collections Agents handle sensitive customer information daily with the highest of integrity. You come to the table with the dedication and work ethic we expect of every team member, and we’ll provide you with a competitive salary, training, tools, and resources you’ll need to succeed. This is a full-time, in-office opportunity. The Charge Off Collector works onsite at the Carrollton office. The shift is Monday through Friday 8:00am - 5:00pm to include 1 Friday per month from 11:00am - 8:00pm and 1 Saturday per month from 9a-4p. Pay: Base plus up to $3,000 in potential BONUS!

Requirements

Minimum one year of previous telesales or collections experience
Excellent interpersonal, verbal, and written communication skills
Listening skills with the ability to ask probing questions, understand concerns, and overcome objections
Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment
Ability to type 40+ wpm
Proficiency in Microsoft Office Suite
Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and occasionally outside of the office, and the operation of mechanical controls, such as a keyboard

Nice To Haves

Merchant Cash Advance (MCA) experience a plus

Responsibilities

Conduct calls to account holders who are past due to negotiate payment arrangements or settlements within set guidelines.
Receive calls from customers whose accounts are charged off to answer payment questions or make payment arrangements.
Record transactions and customer interactions with accuracy and detail.
Ensure all federal and state guidelines, including FDCPA, are followed while meeting defined Quality Assurance requirements and other measures of success.
Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week.
Must adhere to all company policies and procedures

Benefits

Excellent benefits
Work on multiple innovative consumer and business brands.
Diverse Culture and Inclusive Environment
Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
Paid on-the-job training & professional development programs
Benefits available on the date of hire
Multiple coverage levels for Medical, Dental, & Vision
401(k) with Company match with immediate vesting
Health Savings Account
Company-provided Life & AD&D Insurance
Pet insurance
Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness and legal insurance.