Channel Sales Support Representative - Vonage

MarketStar•Ogden, UT

12d•$19•Hybrid

About The Position

About MarketStar : In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation. Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success. We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth! About the Channel Sales Support Representative- Vonage: The Channel Sales Support Representative (CSSR) is responsible for the daily management of the Inside Channel Team Inbox. The primary focus of the role is qualifying channel leads, ensuring Rules of Engagement (ROE) compliance, and converting leads in Salesforce to pass off to the appropriate sales teams . Additionally, the CSSR acts as a traffic controller, routing various partner requests (commissions, portal questions, account updates) to the correct Channel Managers and maintaining Salesforce data hygiene. Location: Ogden, UT - Hybrid

Requirements

Systems Experience: Proficiency in Salesforce is essential, specifically regarding lead conversion, account creation, and data hygiene.
Communication: Strong written communication skills are for composing "Pass-Off Emails" and coordinating between external partners and internal sales leadership.
Attention to Detail: Ability to verify Rules of Engagement (ROE) and manage complex contact lists for partners and TSDs.

Responsibilities

Lead Management: Qualify incoming leads, verify ROE, and convert them in Salesforce with all necessary contact details (TSD, Partner, etc.) for the sales team.
Inbox Coverage: Manage all email traffic for the Inside Channel Team daily.
Salesforce Administration: Build partner accounts, merge duplicate records, and ensure accurate data entry/hygiene.
Support Routing: Identify and route inquiries regarding sales updates, post-support issues, and commissions to the appropriate Channel Manager.
Other du ties assigned by management.