Channel Renewal Specialist (Contractor)

SAS•Cary, NC

13d•Hybrid

About The Position

The Channel Renewal Specialist is responsible for the on-time renegotiation and execution of renewals processes and contracts and for supporting SAS’s customer retention and renewal strategies. Channel Renewal Specialist will be owning and executing a portfolio of renewal contracts in an assigned territory. They are responsible for creating strategic partnerships with internal stakeholders such as Sales and Customer Success Managers (CSMs) to secure every renewal. They are responsible for minimizing financial attrition, locking in the most favorable terms, identifying growth opportunities, and passing insights back to the business.

Requirements

Bachelor’s degree in business, marketing, or a related field (or equivalent experience).
At least 3 years of relevant experience in sales, business partner relationship development, or technical functions within the technology industry
Excellent written, verbal, and visual communication skills, with the ability to effectively communicate with a wide variety of audiences.
Strong organizational, customer service, and project management abilities.
Ability to work under pressure and meet deadlines with attention to detail.
Knowledge of basic sales techniques
Ability to work effectively in a team environment
Ability to work in a fast paced, high-volume sales environment
Equivalent combination of related education, training and experience may be considered in place of the above qualifications.

Nice To Haves

Knowledge of SAS products, solutions and services preferred

Responsibilities

Serve as primary contact to develop and execute win/win negotiation strategies for small to medium account contract renewals that optimize contract terms while protecting and enhancing customer trust. Own, drive and manage the renewals process in collaboration with the account team.
Ensure successful and on-time renewals for the account prior to the contract end date and executing all renewal back-end work in a timely manner for the assigned customer base.
Present renewal proposal(s) and options to customer and notify customer of upcoming contract expiration.
Partner with Account Executives/CSMs/ Enterprise Negotiations, Licensing Operations and Sales Operations to fully understand and develop a clear renewal strategy for each customer based on data driven decisions.
Provide rapid, focused response to customer and CSM requests including via sales processing procedures (COMMIT).
Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on-time closure.
Secure and validate renewal orders, driving maximum renewal and up-selling from the install base which includes confirming the delivery of quote to partners/end customer and facilitate the order Processing and approval of Purchase orders.
Engage, as required, with the supporting functional teams to resolve issues raised by customers related to their sales deeds.
Provide executive management with complete visibility to renewals and solicit executive involvement and escalate as required.
Accurately maintain/update a rolling 120 day forecast of renewals in your territory and ensuring any uncovered risk is clearly communicated to develop resolution strategies.
Follow and adhere to best practices for all internal processes including Opportunity Management, Data Quality, Quoting and Forecasting.
Engage in strategic account planning with key stakeholders across the business to ensure accountability across teams. Act as a Renewals brand ambassador.
Potentially discuss with the customer moving from a direct renewal (Customer to SAS) to an indirect model whereby a distributor handles the renewal with the customer in the future
Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do.