Channel Partner Account Executive

Cable ONE

1d • Remote

About The Position

At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. The Channel Partner Operations Specialist will support the growth and success of our Partner Solutions Program. This role is responsible for ensuring a seamless experience for our channel partners by managing post-sale operations, coordinating internal resources, and supporting partner inquiries across billing, service delivery, and commissions. This individual will play a key role in executing day-to-day program operations while helping to build scalable processes that enhance the partner experience and support continued growth.

Requirements

• 1-3+ years of experience in sales operations, channel support, or telecommunications
• Strong organizational skills with the ability to manage multiple priorities
• Excellent communication and problem-solving abilities
• Experience with CRM systems (Salesforce or similar) and reporting tools
• High attention to detail, particularly in order tracking and financial data

Nice To Haves

• Experience supporting channel partners, indirect sales models, or customer operations preferred

Responsibilities

• Track partner-submitted opportunities from order submission through installation and billing
• Proactively communicate order status, delays, and updates to partners and internal teams
• Ensure accuracy and completeness of order data in CRM and internal systems
• Serve as a primary point of contact for partner inquiries, including: Order status updates, Billing and invoice questions, Service delivery and installation escalations
• Coordinate with internal teams to resolve issues efficiently and maintain partner satisfaction
• Deliver a responsive, high-quality support experience aligned with Sparklight standards
• Track partner commissions and validate payouts against agreements
• Partner with finance teams to ensure accurate and timely payments
• Respond to partner inquiries related to commissions and compensation
• Maintain accurate CRM data and reporting dashboards
• Assist in generating reports on partner activity and performance
• Support data cleanup and process consistency
• Collaborate with sales, sales engineering, provisioning, construction, billing, and finance teams
• Act as a central point of coordination to ensure partner deals progress smoothly
• Support adherence to internal Rules of Engagement (ROE) to minimize channel conflict
• Assist with logistics for partner events and trade shows
• Help manage lead tracking and follow-up coordination
• Support scheduling and partner communications
• Assist with partner onboarding tasks: Portal access, Documentation, Training coordination
• Help maintain partner-facing materials and internal documentation

Benefits

• Medical, dental, and vision plans – start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection
• Tuition reimbursement (up to $5,250 on 1st year)
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment
• FREE Cable One services for associates who live in a serviceable area

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees