About The Position
We are looking for a strategic and entrepreneurial partner leader to build and scale our enterprise partner ecosystem. In this role, you will develop relationships with leading global system integrators, CX consultancies, and contact center transformation firms to drive enterprise adoption of our AI platform. You will play a critical role in positioning our technology as a key component of modern contact center and enterprise automation strategies while creating scalable partner-driven revenue channels.
Requirements
- 10+ years of experience in enterprise software sales, alliances, or channel leadership.
- Proven track record of building enterprise channel partnerships that generate measurable revenue.
- Experience working with system integrators and consulting partners in complex enterprise environments.
- Demonstrated success influencing or closing multi-million-dollar enterprise deals through partner ecosystems.
- Deep familiarity with contact center technologies, CX platforms, or enterprise automation solutions.
- Strong understanding of conversational AI, automation platforms, contact center technologies, API-based integrations, cloud platforms, and enterprise architecture.
- Ability to engage credibly with enterprise architects, CTOs, CIOs, digital transformation leaders, and contact center modernization teams.
Nice To Haves
- Experience partnering within AI, conversational AI, CCaaS, or workflow automation platforms is strongly preferred.
- Background in healthcare, financial services, or other regulated industries is a plus.
- Experience launching or scaling a partner ecosystem within a high-growth technology company is highly valued.
Responsibilities
- Build and grow a global ecosystem of strategic partners including system integrators, CX consultancies, and contact center transformation firms, developing repeatable engagement models for enablement, certification, and co-selling.
- Establish and execute joint go-to-market strategies with partners across key industries such as healthcare, financial services, retail, and enterprise services.
- Drive enterprise revenue through partner-sourced and partner-influenced opportunities by working closely with direct sales teams on co-selling motions, partner-led implementations, and joint account planning.
- Generate pipeline through partner roadshows, industry events, and coordinated go-to-market activities with strategic partners.
- Develop and deepen alliances with leading CX and CCaaS ecosystem providers including Genesys, NICE, Five9, Amazon Web Services, and Salesforce, positioning our platform as a strategic component of contact center modernization and enterprise automation initiatives.
- Build relationships with global and regional consulting firms such as Accenture, Deloitte, Cognizant, Infosys, and Tata Consultancy Services and embed our platform within their AI, CX transformation, and digital operations practices.
- Collaborate with partner architects and technical leaders to integrate our platform into complex enterprise environments and enable partners to build implementation services and industry solutions around it.
- Establish relationships with partner executives, practice leaders, and solution architects while representing the company at industry events, partner summits, and strategic customer engagements.
Benefits
- Medical, dental, vision insurance
- Health savings and flexible spending accounts
- Mental health and wellness program (EAP)
- Paid time off including vacation, holiday and sick time
- 401(k) retirement plan with company match up to 6% after one year
- Tuition reimbursement & in house learning platform
- Service awards
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
