Channel Account Manager

Service Express•Phoenix, AZ

7d•$100,000 - $110,000

About The Position

Are you passionate about building strategic partnerships and driving growth? As a Channel Account Manager at Service Express, you’ll be the trusted advisor to our key resellers and solution providers—helping them succeed while fueling our partner-sourced revenue. In this role, you’ll activate new relationships, align our innovative solutions with partners’ go-to-market strategies, and execute regional growth plans that make a measurable impact. If you thrive on collaboration, relationship-building, and delivering results, this is your opportunity to lead the charge in shaping our channel success.

Requirements

Proven success managing channel partnerships or strategic B2B relationships
Experience driving revenue through indirect sales or partner-influenced strategies
Strong understanding of partner business models and ability to tailor value propositions accordingly
Track record of hitting metrics in a quota-carrying or target-based environment
Excellent communication, presentation, and cross-functional collaboration skills
Experience with CRM systems and reporting tools
Self-starter mentality with a strategic, data-driven approach

Nice To Haves

Relationships with insight, zones and other west regional channel partners a plus

Responsibilities

Build and grow relationships with assigned channel partners (VARs & solution providers) across the western region of the US
Serve as a trusted advisor and main point of contact for partners, understanding their business models and aligning our offerings with their objectives
Drive partner-sourced and partner-influenced revenue through joint selling efforts
Collaborate closely with internal sales teams to develop and execute regional partner plans
Onboard, train, and enable partners on Service Express offerings, tools, and sales processes
Lead QBRs (Quarterly Business Reviews) to review KPIs and growth strategies
Partner with cross-functional teams (Sales, Marketing, Product, and Customer Success) to support joint events, campaigns, and demand-gen activities
Represent the partner voice internally to influence enhancements across product, process, and programs
Manage CRM with accurate notes, pipeline updates, and partner activity records
Track partner performance and engagement, delivering reports on revenue impact and enablement milestones
Identify and recruit new partners where strategic gaps exist