Channel Account Manager

Findhelp, A Public Benefit Corporation•Madison, WI

15d•$140,000 - $200,000•Hybrid

About The Position

Weâre changing the way people connect to social care. At Findhelp, weâve built a comprehensive platform of products and services that make it easy for you to connect people to resources, follow them on their journey, and track your impact in a fast and reliable way. Our industry-leading social care network includes more than half a million local, state, and national programs that serve every ZIP Code in the country, from rural areas to major metropolitan centers. Findhelp is headquartered in Austin, Texas and has been enabling healthcare, government, education, and other organizations to connect people with the social care resources that serve them, with privacy and security, since 2010. As a mission driven organization, we are focused on creating a positive impact by connecting people in need to the programs that serve them with dignity and ease. Powered by our proprietary technology that enables people to find the resources available in their area, we have helped millions of Seekers find food, health, housing and employment programs. Job Overview: The Channel Partner Manager will be responsible for supporting and successfully managing strategic channel partnerships which includes deepening our channel partner relationships & strategy, driving the success of these existing channel partners through go-to-market development and coordination, sales and marketing support, and furthering our integrated solution to support our partners in scaling to their existing customer base and new accounts. This individual will oversee named channel partnership accounts to help findhelp accelerate its growth and drive channel partner success. To be successful in this role, this individual should have a track record of channel or partner sales enablement, exceptional communication skills, is a strong presenter, experience managing executive relationships and possesses the ability to successfully engage with a wide range of audiences. The Channel Partner Manager will report to the VP of Sales & Business Development.

Requirements

Bachelor's degree in a relevant discipline; advanced degree preferred.
Four or more years of related SaaS experience.
Strong ability to communicate value propositions for enterprise SaaS technology, preferably in the healthcare space.
Rich and broad experience and credibility across all aspects and disciplines within strategic partnerships (Strategy, Enablement, and Management).
Exceptional interpersonal, networking, collaboration, communication skills, and cultural awareness.
Demonstrated ability to create and implement high-impact strategic business plans.
Demonstrated business acumen and ability to stay abreast of and incorporate relevant industry trends.
Experience with C-suite level communications and presentations required.
Ability to establish and expand partner relationships, influence outcomes, and communicate complex topics to a variety of audiences.
Passion for innovation and excellence in achieving results.
Must be flexible and adaptable; able to work in ambiguous situations.
A thought leader and self-starter; strong sense of accountability and personal ownership.
Promotes a diverse and inclusive culture.

Responsibilities

Manage key named channel partnerships that promote revenue and new customer growth.
Develop, forecast, and maintain a detailed pipeline of channel deals.
Support go-to-market planning for each channel partnership, which includes, but is not limited to:
Partnering with marketing to develop press releases and collateral related to our partnership.
Partnering with our channel partners' sales and customer success teams to understand their existing customer base and how we will partner with their team to roll this out. Document the total addressable market and revenue opportunity for findhelp.
Support their team with developing materials, training, and sales support. Identify opportunities to develop case studies/success stories with our partners' customers (e.g., webinars, conferences, etc.).
Develop bi-weekly touch points and pipeline reviews with our partners' sales and customer success leadership.
Be a best practice expert in product positioning, demonstration of how the platform adds value and integrates with partners' solutions, our partners' customer base/market, marketing strategy, and sales enablement for our partners. Demonstrate top-notch planning and project management skills, comfortable managing competing priorities while consistently meeting (or exceeding) goals and overcoming challenges.
Partner with marketing teams (internal and partners) to design and finalize program content (pitch collateral, case studies, battle cards, etc.). Own the creation and delivery of an enablement program for Channel Partners.
Respond directly to partner sales/support questions, while simultaneously tracking unmet partner needs or trends to inform additional enablement investments.