Change Project Manager

Orc Group•Chicago, IL

About The Position

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team. About the Role Signal's Change Management team supports both strategic client change initiatives and the transformation of our managed service capability. We're seeking experienced Change Project Managers to deliver complex, often technical projects using Agile methods — ensuring high-quality, profitable outcomes for clients and the business. Key Focus Areas 1. Service Delivery - Manage end-to-end project delivery to agreed quality, cost, and timeline standards. 2. Profitability - Ensure commercial success through accurate scoping, quoting, forecasting, and financial. 3. Quality - Define success measures, manage risks and issues, and embed best practice in line with ISO standards. 4. Continuous Improvement - Identify efficiencies, capture lessons learned, and share insights across teams.

Requirements

Project management qualification (e.g. PRINCE2, APM, PMI) and/or proven experience managing complex technical projects end to end.
5+ years' experience in full lifecycle project delivery, achieving time, cost, and quality outcomes.
Skilled in both Agile and Waterfall methods.
Strong stakeholder management and communication skills at levels.
Analytical mindset — able to assess processes and translate them into clear, actionable requirements.
Excellent documentation, organisation, and time management skills.
Process-oriented with attention to structured delivery, change control, and quality assurance.
Interest in technology and document management platforms (e.g. Quadient).

Nice To Haves

Business Analysis qualification (e.g. BCS Certificate) desirable.

Responsibilities

Lead multiple, complex change projects from initiation to transition to BAU.
Develop and manage project plans, schedules, budgets, and scope.
Interpret and clarify client requirements; document functional/non-functional requirements, user stories, and process maps.
Identify appropriate delivery approaches, assemble teams, and coordinate effective execution.
Manage communication with stakeholders, ensuring alignment and timely reporting.
Oversee risk, issue, and dependency management ensure readiness for implementation.
Create accurate quotes, track costs and time, and maintain profitability across projects.
Manage scope changes and re-baseline projects where necessary.
Handle all financial tasks — purchase orders, supplier invoicing, revenue recognition, forecasting, and billing.
Ensure adherence to internal processes and ISO standards.
Conduct root cause analysis and implement preventative actions.
Define and track delivery metrics to verify success
Capture and share lessons learned, run retrospectives, and contribute to the improvement of Signal's delivery frameworks.
Provide management information (MI) to support process optimisation.
Promote more effective planning, collaboration, delivery approaches across teams.