Project Manager / Change Manager

Teleperformance•Concordia, KS

About The Position

The Project Manager / Change Manager will lead the UKISSA project and change agenda, reporting directly to the Regional CFO. This role functions as a central governance point across business stakeholders, finance teams, and group reporting. A key part of the role is ensuring cost discipline, driving financial transparency, and maintaining control over procurement processes. The role will coordinate all internal calls, follow-ups, and reporting routines, ensuring strong execution discipline across markets and functions.

Requirements

Proven experience in project management and/or change management within a finance‑intensive environment.
Strong financial acumen with hands-on experience in cost‑control, budgeting, or financial tracking.
Demonstrated experience working with procurement processes or cross-functional commercial teams.
Exceptional communication skills, capable of managing senior-level audiences.
Proficiency in Excel, financial modelling, reporting tools, and project management systems.
Strong stakeholder management across matrixed organisations.

Nice To Haves

Experience across UK, Ireland, or Sub-Saharan Africa markets.
Exposure to group reporting, consolidation processes, or multinational governance structures.
Project management or change management certification (PMP, PRINCE2, Agile, Prosci).

Responsibilities

Lead regional cost‑containment initiatives with clear accountability to the CFO.
Develop and maintain structured cost‑tracking models, dashboards, and variance analysis.
Partner with regional finance, market finance leaders, and group reporting to validate data and ensure accuracy.
Identify risks, opportunities, and corrective actions, ensuring timely escalation and follow‑through.
Provide oversight, coordination, and challenge across the regional procurement function.
Monitor procurement pipeline, supplier performance, PO approval governance, and tendering processes.
Drive efficiency initiatives focused on reducing cost, improving compliance, and streamlining sourcing activities.
Ensure procurement activity aligns with regional financial objectives and cost‑control expectations.
Own delivery of the UKISSA change agenda, ensuring all project milestones and workstreams progress to plan.
Maintain project plans, RAID logs, and governance frameworks across multiple stakeholder groups.
Conduct change impact assessments and support markets through transition phases.
Ensure project discipline, holding teams accountable for actions, risks, and dependencies.
Act as the single point of coordination between business units, procurement, finance teams, regional leadership, and group reporting.
Run standing meetings, steering forums, and internal calls with strong follow‑up governance.
Foster productive relationships with functional leads to ensure alignment across all touchpoints.
Prepare consolidated reporting packs for the Regional CFO, business stakeholders, and Group Reporting.
Produce weekly/monthly updates on performance KPIs, spend, project risks, and operational status.
Translate complex data into clear, actionable insights for senior leadership.
Ensure documentation is disciplined, audit‑ready, and aligned with internal standards.
Drive a strong rhythm of accountability across teams, ensuring timely closure of actions and deliverables.
Enhance governance routines to increase transparency, efficiency, and cross‑functional alignment.
Support CFO‑level reviews with data, insights, and documented recommendations.