Change Mgmt Analyst IIRemote USA

Remitly

23h•Remote

About The Position

The Change Management Analyst (CMA) supports the transformation of Global Customer Operations by analyzing business needs, assessing impacts, and implementing strategies to drive employee adoption and proficiency, with a particular focus on integrating generative AI into workflows. This role also supports the execution of organizational change initiatives and programs that promote a positive and purposeful employee experience. The CMA operates under the direction of the Global Operations Director of Change Management & People Experience, partnering with stakeholders across the business to ensure change initiatives meet objectives, deliver business value, minimize resistance, and maximize engagement.

Requirements

Bachelor’s degree in organizational development, Marketing, Business Administration, Human Resources, or a related field
2–4 years of experience in change management, organizational development, or business analysis
Proven ability to plan and execute change management initiatives
Digital and AI-fluent
Ability to leverage Large Language Models (LLMs), e.g. LN Console, CoPilot, ChatGPT and other generative AI tools to accelerate analysis, create communications, synthesize feedback, and support change management activities
Strong analytical and problem-solving abilities
Excellent written and verbal cross-cultural communication skills
Advanced facilitation skills
Ability to build strong relationships and influence stakeholders at all levels
Proficient in Microsoft Office tools including PowerPoint (advanced), Word, MS Teams, Excel, Sharepoint (design, creation, maintenance)

Nice To Haves

Experience supporting large-scale transformation projects or technology implementations preferred
Knowledge of change management methodologies (e.g., Lean-Agile Change Management, Prosci ADKAR, Kotter, or equivalent) is a plus

Responsibilities

Assess impacts of proposed changes at organizational, process, and role levels
Map stakeholders, conduct readiness assessments, and analyze feedback for risks
Develop and execute change management plans, including communication, training, and engagement
Collaborate with Change Coalition roles and project/operations leaders to align activities with project timelines
Monitor adoption metrics and create leadership reports
Craft targeted, context-rich communications to clarify the purpose and operational impact of AI and technology initiatives
Coordinate meetings, workshops, and focus groups to gather feedback and foster alignment
Advise leaders on employee sentiment and adoption challenges
Partner with Learning & Development to design and deliver training programs
Coach managers and provide hands-on support during transitions
Identify knowledge gaps and recommend interventions
Implement feedback mechanisms to enhance employee adoption
Track change effectiveness, adoption rates, and engagement
Document lessons learned and best practices
Translate insights into actionable guidance across Global Customer Operations
Contribute to organizational change management capability and maturity
Ensure accessibility of communications and training for all GCO employees
Design initiatives that link organizational goals to employees’ daily work
Embed employee voice through regular listening mechanisms
Align change management with inclusion, belonging, and well-being commitments
Celebrate employee contributions during major milestones
Drive adoption through key programs and accelerate outcomes aligned with project objectives
Connect employee adoption to customer outcomes and key metrics (e.g., AI Containment, CSat, Order Automation, Revenue Influence, Employee Engagement)