Change Management Specialist (CMS)

Datamark•San Antonio, TX

About The Position

At DATAMARK, Inc., you will experience a dynamic and inclusive company culture that emphasizes collaboration, innovation and professional development. Our team is supportive, engaged and enjoys working together to achieve shared goals. We offer exceptional benefits and are committed to promoting your well-being both in and out of the workplace. Join DATAMARK as a Change Management Specialist (CMS) and contribute your expertise in a role where your impact truly matters! The CMS is responsible for the change management process to include meeting business, schedule and budget objectives. The primary focus of the CMS will be implementing change management plans that minimize employee resistance and maximize employee engagement. The CMS will work to expedite adoption of the changes impacting employees and processes in the organization such that business results are achieved.

Requirements

High School Diploma (with equivalent experience and competence), evidence of high level in English (professional writing skills)
Minimum of two years in change management experience within a large organization
Exceptional communication skills – both written and verbal.
Able to work effectively at all levels in an organization.
Excellent active listening skills.
Problem solving and root cause identification skills.
Strong analytic and decision making abilities.
Must be a team player and able to work with and through others.
Ability to influence others and move toward a common vision or goal.
Experience with large-scale organizational change effort.
Intermediate to advanced computer skills with proficiency in Microsoft office, specifically Word and Excel required.
Visio experience is recommended.
Ability to create complex deliverables from general instructions.
Ability to work on several projects simultaneously.
A solid understanding of how people go through a change and the change process.
Experience and knowledge of change management principles and methodologies.
Familiarity with project management approaches, tools and phases of the project lifecycle.

Nice To Haves

Bachelor’s Degree highly preferred
Experience in the BPO (Business Process Outsourcing) environment highly preferred
Change Management Professional designation through ACMP (Association of Change Management Professionals) is a preferred
Experience and knowledge in Six Sigma and/or Lean methodologies preferred
Experience and knowledge in Total Process Management (TPM) and/or Total Quality Management (TQM) preferred

Responsibilities

Apply a structured change management approach and methodology to all projects and change efforts.
Develop a change management strategy based on a situational awareness of the details of the change and the groups being impacted by the change.
Identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns.
Develop a set of actionable and targeted change management plans – including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan as required for the scope of the change.
Support the execution of plans by employee-facing managers and business leaders.
Be an active and visible coach to leaders who are change personnel
Create and manage measurement systems to track adoption, utilization and proficiency of individual changes.
Create and enable reinforcement mechanisms and celebrations of success.
Work with project teams to integrate change management activities into the overall project plan.
Work with BE, HR and Documentation specialists in the formulation of particular plans and activities to support project implementation.
Manage and oversee processes created by Documentation Specialists and ensuring quality of documentation.
All other duties as assigned