Change Management Specialist

Salute Inc. • Leesburg, VA

20h

About The Position

The Change Management Specialist is responsible for guiding and supporting the organization through changes to processes, systems, or assets.

Responsibilities

• Sets and defines standards for development of EEP (Error Elimination Procedures - MOPs, SOPs, EOPs) and defines/develops processes to work inside of COMPASS’ systems (Ticketing system/EnCompass/Upkeep) as well as future platforms (e.g. EnCompass, etc.)
• Create high quality error elimination procedures and content in support of Compass’ Operations and Growth.
• Contribute to the corporate technical documentation style, voice, and requirements 
• Interact with subject matter experts to compile comprehensive, user-centric content 
• Keep abreast of trends and technology in technical communication with an eye to implement them at Compass datacenters 
• Ensure the successful completion and acceptance of all procedures 
• Research tools and methodologies to advance the quality of content and its production 
• Producing high-quality, clear, accurate, and complete documentation with no errors, within established deadlines. 
• Organizing and prioritizing tasks and have exceptional analytical skills. 
• Managing multiple projects and deliverables. 
• Quality Control on existing procedures for managed and assigned site(s), ensuring proper EEPs are in place and manage their entire lifecycle. 
• Researching and learning new technologies in Technical Communications. 
• Learn about data centers’ critical equipment in order to understand their behavior, risks, and assess the proper sequence of operations along with the engineering CoE
• Sets and defines standards for communication to ALL clients related to change management (proactive/corrective/reactive) and a mechanism to ensure and report on compliance and customer satisfaction levels 
• Develops, plans, and collaborates with Engineering CoE and Operations Managers on how to effectively track EEPs in EnCompass in real time 
• Development of reporting on asset changes on all platforms (cooling/power/generator/access controls/fire systems) 
• Develops, plans, and collaborates with the CoE team on creating consistent, relevant and uniform reports for customers and internal requirements. 
• Works on automating processes to generate continuous improvement and provide scalable and repeatable mechanisms.

Benefits

• Time to Recharge: Enjoy 8 company-paid holidays, 2 floating holidays, and PTO so you can rest, celebrate, and take care of what matters most.
• Comprehensive Benefits Package: Including Medical, Dental, and Vision that you can enroll in starting on Day 1. Coverage begins the first of the month following 30-days of employment.
• Peace of Mind: The Employee Assistance Program is available to all employees, even if you do not participate in the benefits package.
• Your financial future matters: Enjoy our employer-supported 401(K) with immediate 100% vesting, plus a 3% employer match and a 50% match on the next 2%.
• Wellness Support: Access to HSA, mental health resources, and gym discounts—because your health matters.
• Extra Protection & Perks: Through discounted group programs, such as legal services, home & auto insurance, pet insurance, and ID theft protection for life’s unexpected moments.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed