Change Management Specialist, Marketing Operations

Morgan Lewis • Los Angeles, CA

2d • Hybrid

About The Position

Morgan, Lewis & Bockius LLP, one of the world’s leading global law firms with offices in strategic hubs of commerce, law, and government across North America, Asia, Europe, and the Middle East, is seeking to hire a global Change Management Specialist, Marketing Operations. Reporting to the Senior Project Manager, Marketing Operations, the Change Management Specialist, Marketing Operations will drive operational excellence by analyzing and redesigning legal and business workflows, gathering and translating requirements, and enabling technology-led improvements across practices and business services. Acting as a bridge between end-users and technical teams, the role blends hands-on project delivery with adoption and change management to deliver measurable gains in turnaround time, quality, and client economics. By leveraging your creative problem-solving skills, client service mindset, and ability to think strategically about process improvements, you will be a core member of our new and growing marketing operations team. Morgan Lewis recognizes the benefits of supporting flexible working arrangements. This position can reside in our Los Angeles or Seattle office with a hybrid 3 day in-office working schedule.

Requirements

• Minimum of four years of work experience, preferably in professional services, banking, or technology industries.
• Experience in business analysis, process improvement, legal operations, or similar in professional services.
• Familiarity with legal tech platforms and collaboration tools; comfortable with learning new technology.
• Experience with adoption/change management is a plus.
• Strong analytical skills and comfort working with data.
• Knowledge of process improvement methodologies and KPI/benefits tracking.
• Deep experience in creating and maintaining process maps and solution documentation.
• Knowledge of Microsoft Power BI, SharePoint, or other business intelligence and data visualization tools.
• Basic understanding of Generative AI.
• Experience with CRM platforms and configurations.

Nice To Haves

• PMP Certification.
• Familiarity with: Salesforce; Miro; Litera Applications – Foundation, Foundation Marketing (Concep), etc.; Power Platform Suite (PowerApps, Automate, and BI); and Jira, Monday, or other PM software packages.
• Hands-on experience with participation in projects that included a Generative AI component(s).

Responsibilities

• Business Analysis & Process Optimization Maintain a living repository of process maps and solution documentation aligned to SOPs. Map current-state workflows; identify friction points, decision logic, handoffs, and document requirements; and design improved procedures using appropriate methodologies. Design future-state workflows to improve process efficiency and effectiveness.
• Technology Enablement & Adoption Partner with Technology, Knowledge Management and Innovation teams to deploy and integrate tools (e.g., document automation, AI-enabled review, collaboration platforms), under the direction of the Marketing Operations Project Manager. Develop training, targeted resources, and 1:1 coaching. Monitor usage to surface insights and iterate. Embed controls, RACI, SLAs, and quality checkpoints; align SOPs to risk, compliance, and audit-readiness requirements.
• Change Management & Stakeholder Engagement Build and execute change strategies, stakeholder analyses, communications, and reinforcement plans to drive sustained adoption. Align change plans to milestones; prepare leaders and end-users with role-based enablement. Execute communications to support readiness and sustain adoption, under the direction of the Marketing Operations Project Manager.
• Project Delivery & Continuous Improvement Conduct post-implementation reviews to validate ROI, under the direction of the Marketing Operations Project Manager. Triage, escalate, and coordinate resolution of user issues and enhancement requests.
• Data Analytics & Business Intelligence Build and govern Power BI dashboards for pipeline, campaign performance, client engagement, and operational throughput. Define metrics taxonomy and data quality rules; partner with data owners to improve completeness and consistency. Use insights to prioritize improvements and inform leadership decision-making.

Benefits

• Medical coverage, with a variety of plans
• Health care and dependent care reimbursement accounts
• Domestic partner coverage
• Parental leave
• Vacation and holiday leave
• Life and accident insurance
• Income protection, including sick leave, salary continuation, and long-term disability

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed