Change Management Lead – Change, Configuration and Infrastructure Management
About The Position
Empower AI is seeking for a Change Management Lead to support a team providing enterprise IT operations support for a DHS customer. The project is focused on infrastructure management and operations - e.g., monitoring, incident response, cybersecurity, system administration, patching, unified communications, hosting - with an emphasis on automation to: Minimize manual intervention, improve efficiency, and reduce human errors Implement platforms that orchestrate work-flows for end-to-end task execution Use AI as well as predictive analytics to detect anomalies, predict failures, and initiate self-healing processes to reduce downtime and improve system resilience
Requirements
- Strong skills in the use of Service Management tools, such as ServiceNow or Remedy
- Knowledge of ITIL framework.
- Expertise in integrating technical process work-flows within current and future Change Management (CM) automation
- Minimum 4 years’ team lead or equivalent experience in enterprise Information Technology (IT) Change Management, metrics and reporting, IT Service Management (ITSM) process management, or other relevant experience
- Experience developing written functional documentation and training materials
- Thorough knowledge of the relationships between Change Management, Configuration Management and Release Management, and a desire to improve that understanding in others
- Demonstrated leadership experience implementing and improving IT processes
- Experience providing direction on implementing and maintaining internal change management policies, procedures and associated training plans
- Proven ability to work closely with the business community as well as technical resources in a tactful manne
- Eligibility for Entry on Duty clearance
Nice To Haves
- Bachelor’s Degree or equivalent related experience
- ITIL certification or the ability to obtain within 12 months
- 7-12 years experience
- Agile professional certification preferred.
Responsibilities
- Overall responsibility for managing the CM team, priority, status, and deliverables
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
501-1,000 employees
