Change Management & Enablement Lead - CRM Transformation
About The Position
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Locations: Chicago, IL | New York City, NY | Atlanta, GA | Charlotte, NC Role Summary: We are seeking a Change Management & Enablement Lead to drive organizational change tied to enterprise CRM transformation. You will own adoption outcomes across Sales, Service, and Marketing by combining OCM strategy with hands on enablement—including the creation of high quality training guides, persona based onboarding journeys, and facilitated learning that changes day to day behavior.
Requirements
- Bachelor’s degree in Business, Organizational Development, or related field (Master’s preferred).
- 10+ years in change management, with 5+ years leading enterprise CRM related change (brand level CRM experience; platform specifics not required).
- Proven record creating and owning training guides and delivering enablement that improves adoption and performance.
- Methodology depth (PROSCI/ADKAR, CCMP, PMP preferred) applied pragmatically.
- Executive presence; able to influence VP level leaders and coach field managers.
- Experience standing up and measuring a Change Agent Network.
Responsibilities
- Build a CRM focused OCM strategy aligned to business goals, release plans, and field realities.
- Run change impact & readiness assessments across roles and geographies.
- Author, own, and version training guides (user guides, quick start, how to, in flow tips), including visuals/video/micro learning.
- Design persona based onboarding for SDRs/AEs, Service Agents, Managers, and Executives.
- Deliver/facilitate training (live, virtual, recorded) and coach change agents to scale.
- Build and lead a Change Agent Network across Sales, Service, Marketing, and IT.
- Influence VP level sponsors and frontline managers; address resistance with data and field feedback.
- Create targeted comms (multi channel) that reinforce messages and behaviors.
- Integrate enablement with release management, UAT, and hypercare.
- Maintain adoption/proficiency dashboards and readiness reports for leadership.
- Close feedback loops from the field; iterate guides and onboarding based on usage and outcomes.
- Ensure audit ready documentation of change activities.
Benefits
- Flexible work
- Healthcare including dental, vision, mental health, and well-being programs
- Financial well-being programs such as 401(k) and Employee Share Ownership Plan
- Paid time off and paid holidays
- Paid parental leave
- Family building benefits like adoption assistance, surrogacy, and cryopreservation
- Social well-being benefits like subsidized back-up child/elder care and tutoring
- Mentoring, coaching and learning programs
- Employee Resource Groups
- Disaster Relief
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
