Change Management & Communications Consultant

Mercer • Philadelphia, PA

45d • Hybrid

About The Position

We are seeking a talented individual to join our Career Change Management & Communications team at Mercer. This role will be based in Philadelphia, PA and offers a hybrid work arrangement, requiring a minimum of three days per week in the office. As a Change Management & Communications Consultant, you will support clients across industries in change management and employee-facing communications, developing and delivering strategies and materials that articulate client objectives, advance the employee value proposition (EVP), drive behavior change, and increase engagement. You will also manage client projects — working with both senior and junior team members — maintaining strong internal and external communications, developing timelines, and ensuring timely, high-quality delivery.

Requirements

• Bachelor's degree in Communications, Journalism, English, Writing, Marketing, or a related Liberal Arts major
• At least 3 years' experience writing content using both creativity and factual accuracy
• Excellent interpersonal, verbal and written communication skills – with the ability to tailor approach by audience
• Ability to solve problems in a team-oriented business environment
• Flexibility, adaptability and the ability to manage multiple projects and work under tight deadlines
• Superior organizational skills and strong attention to detail
• Working knowledge of MS Office applications

Nice To Haves

• Experience in a client-facing role for a professional services or consulting firm, or experience in corporate communications
• Change management experience
• Experience with digital content and media

Responsibilities

• Effectively synthesize information or data to craft clear and concise narratives that support project objectives
• Draft, review and/or edit customized communication materials for targeted audiences, including writing for digital communication platforms
• Implement change management and communication strategies and work plans by creating project deliverables, and by applying and implementing applicable knowledge obtained through experience and research
• Interact with clients on a regular basis via email, phone or by attending client meetings to effectively present information
• Coordinate appropriate reviews (compliance, technical, editorial, client, vendor, etc.) and resolve complex and unique issues raised during the review process to ensure accuracy and effectiveness of the materials, escalating difficult issues to senior consultants as appropriate

Benefits

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients, and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees