Enterprise Program Office - Change Delivery Manager

Truist • Greensboro, NC

1d

About The Position

Responsible for delivering complex programs that support the overall enterprise strategic goals. Provides oversight and program management leadership to cross-functional teams to execute on concurrent programs of large size and ensures standard project protocols are met. This teammate possesses expert knowledge of complex program management process and is skilled at managing complex programs which require considerable resources with high levels of stakeholder integration. Plans and deliveries on program activities, that often include a portfolio of concurrent projects, in accordance with the Enterprise Program Office strategy and methodologies. This teammate has prior experience leading programs that have introduced a significant level of change across one or more lines of business, divisions, and/or companies often via a multi-year program roadmap and schedule. The Enterprise Program Office - Change Delivery Manager will plan and manage programs with a focus on meeting customer needs and satisfaction by managing program commitments and resolving ambiguity and issues, including communications with sponsors, stakeholders, and management (including senior leaders and executives). Interfaces with all areas affected by the program including end users, business stakeholders, support functions, technology teams, and vendors. Ensures adherence to quality standards and established policies and processes while managing the end-to-end project lifecycle of activities from scope definition to overall integrated plan development and execution, and deployment readiness activities inclusive of client and teammate needs. Maintains awareness and management responsibility for collective program activities, that may be occurring across multiple simultaneous projects and works with teams to manage activities to ensure progress against overall program scope, schedule and budget. Change Delivery Manager may lead a broad project team consisting of multiple project managers and project analysts.

Requirements

• Bachelor’s degree in a business-related field, or equivalent education and related training
• 12+ years of experience in full-time consulting, project management or process improvement related roles.
• Advanced understanding of large-scale transformation program management framework and demonstrated ability to implement large scale initiatives and ability to bring clarity to ambiguous assignments.
• Demonstrated superior understanding of business and technology organization, resources, priorities, needs and policies
• Advanced understanding of process improvement methodologies (e.g., Six Sigma)
• Experience with Waterfall and Agile project management methodologies
• Sound working knowledge of holistic banking/investment platforms, products, services, operations, finance and systems
• Strong organizational skills and attention to detail.
• Strong communication skills, both written and verbal, with ability to influence others and facilitate difficult conversations with leadership
• Demonstrated ability to analyze complex problems, devise solutions and make decisions under pressure.
• Ability and willingness to learn and adapt as the needs of the job change
• Demonstrated proficiency in computer applications, such as Microsoft Office software products
• Ability to travel as needed, occasionally overnight

Nice To Haves

• Advanced degree in a relevant field of work (e.g., MBA)
• Project Management Professional (PMP) Certification
• Process Improvement Professional (e.g. Six Sigma certification)

Responsibilities

• Manages the intake, planning, business readiness, and execution of assigned program level initiatives.
• Leads and influences cross functional teams to effectively deliver program objectives including a successful communication and training plan.
• Provides leadership in managing high-risk projects by facilitating project charter, vision/objectives, financials, scope, metrics, quality, schedule, resourcing, vendor management, dependencies, risks, status reporting, stakeholder engagement, business readiness/organizational change management, value realization necessary to deliver specified requirements, objectives and value.
• Manage programs (and sub-projects) throughout the project lifecycle.
• Able to drive cross functional stakeholders’ collaboration to resolve open items related to unclear, ambiguous, general requirements and questions that may impact overall program scope, schedule or budget.
• Evaluate progress and quality, manage issue resolution process and take corrective action, as necessary.
• Present program summaries to executive/senior leadership regarding program status, critical path activities, risk management routines and overall readiness status.
• Able to provide updates and answer leadership questions in the context of alignment to strategic business objectives and benefits planned for teammates and clients.
• Oversees and/or prepares and maintains necessary project materials and artifacts.
• Ensures project documentation has appropriate level of traceability, tracking all impacts to completion and knowledge delivery to impacted audiences.
• Establishes and maintains relationships with all stakeholders ensuring coordination across cross-functional teams and obtains leadership support and buy-in of delivery plan
• May manage a team providing a cohesive, inclusive, team-oriented culture aligned with the Truist purpose, mission, and values.
• As appropriate, systematically review components of processes/programs to identify potential areas of improvement based on cost/benefit analysis, client impact and/or regulatory requirement.
• Identify and systematize best practices to reduce unneeded process variation and improve service quality and efficiency.
• Provide direct leadership to teams of internal and external resources to ensure their ability to effectively deliver appropriate project management, business analysis, business readiness, and client and teammate communications.
• Engage with various partners, including Risk partners, to ensure project review, oversight, and mitigation plans are in accordance with enterprise standards.

Benefits

• All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level