CFS Regional Supervisor - Portfolio Accounts

PrePass•Phoenix, AZ

17h

About The Position

PrePass® is North America's most trusted weigh station bypass and toll management platform. We’re transforming how the transportation industry operates—creating solutions that keep trucks moving safely, efficiently, and compliantly. This means making bold decisions and building systems that support not only fleets but the broader economy. It all starts with enabling commercial vehicles to keep rolling with seamless toll management, weigh station bypass, and safety solutions. It’s what we do best, and we do it to meet the demands of the road every day. That’s why people join us: our solutions are implemented in real-time, on highways and interstates across the nation, helping fleets go farther, faster. This work challenges and rewards, presenting complex problems that need ambitious answers. We hire bold thinkers with a heart for impact, a passion for progress, and the optimism to shape the future of transportation. Position Summary The CFS Regional Supervisor – Portfolio Accounts plays a critical leadership role within Customer Financial Services, reporting directly to the CFS Manager – Operations. This position is responsible for supervising regional credit and collection activities across a defined portfolio of customer accounts. The role ensures effective management of accounts receivable (AR), mitigation of credit risk, regulatory compliance, and optimization of portfolio performance while minimizing bad debt exposure. As a hands-on leader, the CFS Regional Supervisor provides guidance, mentorship, and strategic oversight to a team responsible for collections, dispute resolution, and portfolio management. This role partners cross-functionally to resolve sensitive account matters and supports organizational objectives through consistent, compliant, and customer-focused financial practices.

Requirements

Associate degree or equivalent relevant work experience required.
3–5 years of experience in credit, collections, or accounts receivable management.
Prior supervisory or team leadership experience.
Strong working knowledge of ERP systems.
In-depth understanding of creditor rights and bankruptcy law.
Excellent communication, analytical, and problem-solving skills.
Proficiency in Microsoft Office applications, including spreadsheets and word processing.

Nice To Haves

Professional financial or credit designations are a plus.

Responsibilities

Oversee regional AR portfolios, ensuring timely resolution of outstanding balances, disputes, and billing issues.
Guide settlement negotiations, payment arrangements, and account resolutions for key and high-risk customers.
Review and make recommendations regarding bad debt classification, account placement, and write-off decisions.
Provide leadership and mentorship to CFS team members, including Credit Analysts, Collection Specialists, and Leads.
Foster a collaborative, performance-driven environment focused on accountability, development, and continuous improvement.
Support workload management and scheduling to ensure consistent customer coverage and operational efficiency.
Work closely with the Credit Department on all credit insurance, bonding, and surety issues to ensure proper risk mitigation strategies are in place.
Ensure all credit and collection activities comply with applicable commercial and consumer debt collection laws.
Maintain high ethical standards and adherence to internal policies and regulatory requirements.
Partner with internal stakeholders across Finance, Operations, Customer Support, and Sales to resolve account issues and align on shared goals.
Serve as an escalation point for sensitive or complex customer financial matters.
Analyze regional and portfolio performance against internal metrics and industry benchmarks.
Provide insights, summaries, and recommendations to leadership to improve AR performance and reduce credit exposure.

Benefits

Robust benefit package that includes medical, dental, and vision that start on date of hire.
Paid Time Off, to include vacation, sick, holidays, and floating holidays.
401(k) plan with employer match.
Company-funded “lifestyle account” upon date of hire for you to apply toward your physical and mental well-being (i.e., ski passes, retreats, gym memberships).
Tuition Reimbursement Program.
Voluntary benefits, to include but not limited to Legal and Pet Discounts.
Employee Assistance Program (available at no cost to you).
Company-sponsored and funded “Culture Team” that focuses on the Physical, Mental, and Professional well-being of employees.
Community Give-Back initiatives.
Culture that focuses on employee development initiatives.