Community Family Resource Center Case Manager

HELPLINE YOUTH COUNSELING•Whittier, CA

4h•$30 - $30•Onsite

About The Position

The Case Manager will be responsible for implementing a multi-faceted family engagement service delivery system designed to strengthen family wellbeing and access to resources. This role serves as a key connector between families, internal staff, and community-based partners by providing case management, needs assessments, referrals, and ongoing support to ensure families receive the services they need to thrive. Under the direct supervision of the CFRC Program Manager, the CFRC Case Manager will: Conduct needs assessments with each child, family, or individual served to identify strengths, barriers, and priority needs. Develop individualized service plans based on assessment findings and provide referrals/linkages to community-based services. Monitor service plan progress through periodic check-ins and adjust supports as needed to ensure goals are met. Facilitate warm handoffs to partnering agencies to ensure seamless transitions to specialty care and support services. Provide case management services that empower families/caregivers to better understand the systems they interact with (e.g., health, education, social services) and build self-advocacy skills. Collaborate and communicate regularly with internal and external stakeholders to ensure coordinated service delivery. Maintain accurate, timely, and confidential records of assessments, referrals, service plans, and follow-ups. Tailor the level, intensity, and type of intervention to meet the individual strengths and needs of participants; reassessing goals to ensure relevant services are being delivered. Provide meaningful experience and commitment to equity and community leadership in the relationship to the communities included in the program location and the inclusion of staff who are representative of the communities being served. Effective communication verbally, through email, through texts, and phone calls. Attend all assigned meetings and other related duties/activities. Must represent the agency in a professional manner. Adaptive and multi-tasking ability. The individual must easily transition from one task to the next. Must reside in Supervisorial District (SD) 4. Must attend all necessary training sessions and meetings throughout Los Angeles County. Other related duties as assigned. Adaptive and multi-tasking ability. The individual must easily transition from one task to the next.

Requirements

Bachelor’s degree in a related field is required.
Minimum of 1 year of experience in case management, family engagement, or related community-based services.
Knowledge of local community resources, social service systems, and best practices in family engagement.
Strong communication, problem-solving, and organizational skills.
Competency to work with the various ethnic/cultural groups in the target area/community.
Ability to work a flexible schedule, including evenings and weekends.
Ability to succeed independently within a fast-paced, dynamic, and sometimes unpredictable work environment.
Must be able/willing to travel as position requires cross collaboration partnerships, trainings, and meetings across LA County.
Proficient in Microsoft program applications.
Must be able/willing to travel and work from all HYC offices.
Strong relationship-building/maintaining, networking skills, and great organizational skills.
Shows initiative and strong motivation in completing and starting projects and enjoys the challenge of their work.
Ability to reasonably adjust, accept, and make changes to directives as they occur.
U.S. Citizenship or permanent resident status.
Valid Class C driver’s license. Current auto insurance coverage and good driving record.
Ability to pass background check and criminal clearance

Nice To Haves

Experience working with a community-based organization.
Experience working with diverse communities.
Experience with networking and program promotion.
Experience/Expertise in social media, YouTube, Media Development, and Audio and Visual equipment.

Responsibilities

Conduct needs assessments with each child, family, or individual served to identify strengths, barriers, and priority needs.
Develop individualized service plans based on assessment findings and provide referrals/linkages to community-based services.
Monitor service plan progress through periodic check-ins and adjust supports as needed to ensure goals are met.
Facilitate warm handoffs to partnering agencies to ensure seamless transitions to specialty care and support services.
Provide case management services that empower families/caregivers to better understand the systems they interact with (e.g., health, education, social services) and build self-advocacy skills.
Collaborate and communicate regularly with internal and external stakeholders to ensure coordinated service delivery.
Maintain accurate, timely, and confidential records of assessments, referrals, service plans, and follow-ups.
Tailor the level, intensity, and type of intervention to meet the individual strengths and needs of participants; reassessing goals to ensure relevant services are being delivered.
Provide meaningful experience and commitment to equity and community leadership in the relationship to the communities included in the program location and the inclusion of staff who are representative of the communities being served.
Effective communication verbally, through email, through texts, and phone calls.
Attend all assigned meetings and other related duties/activities.
Must represent the agency in a professional manner.
Adaptive and multi-tasking ability. The individual must easily transition from one task to the next.
Must reside in Supervisorial District (SD) 4.
Must attend all necessary training sessions and meetings throughout Los Angeles County.
Other related duties as assigned.
Adaptive and multi-tasking ability. The individual must easily transition from one task to the next.