Certified Account Coordinator

Composites One

30d

About The Position

The Certified Account Coordinator (CAC) is responsible for ensuring the highest
level of customer support is provided to our certified Aerospace and Defense
customers. This requires communicating effectively, verbally and written, with
customers, commercial teams, supply chain teams and other stakeholders. The CAC
will perform various complexities of sales order entries and order
administration support activities for customer accounts. This role requires
expertise in AS9120 certified account protocol and documentation requirements.
Additionally, this role acts as an expeditor between the team and AS9120
certified customers to ensure our customer commitments are achieved.

Requirements

• A minimum of 3-5 years related experience and/or training in quality environment or Aerospace (AS9100) related field
• Familiar with standard concepts, practices and procedures related to customer service including experience with Aerospace grade, perishable materials
• Strong knowledge of Aerospace and Defense customers’ requirements; devote time necessary to understand customers’ business; display a genuine interest in each customer’s specific business needs, including product stocking requirements/forecasts, document support (MSDS, C of A), etc.
• Proficient in MS Office software, including Word and Excel
• Ability to learn internal database and software systems (i.e., SAP)
• Associate's degree in a business-related field

Nice To Haves

• Experience in a business-to-business account support and distribution role.

Responsibilities

• Facilitate the order fulfillment process in a manner that promotes building and maintaining positive, effective relationships with external and internal customers and according to the AS9120 quality requirements.
• Respond to (receive and acknowledge) inquiries (RFPs) received through phone, email, B2B, customer portals and/or written correspondence from both external and internal customers.
• Generate and track quotes through fulfillment process.
• Regularly conduct contract review and PO receipt, including quality provisions and terms and conditions of sale. Work closely with contract review team to ensure proper documentation and paperwork flow-downs for all Certified Accounts.
• Engage AR team to monitor payments and adherence to agreed-to payment terms and ensure healthy business growth.
• Communicate with customers, Aerospace and other Team Members to serve as liaison between all parties involved in the order fulfillment process.
• Communicate all special requests, modifications to orders, backorders and shipping delays or cancelled orders to appropriate internal and external customers.
• Collaborate effectively with all Team Members to provide seamless service to external customers.
• Maintain accurate customer pricing in the ERP; confirm price support and update records; provide basic price quotes.
• Utilize industry knowledge to provide service options to customers; engage the Aerospace Team, Sales Reps and Technical Support when appropriate.

Benefits

• Our Team Members are eligible for annual bonuses and profit sharing because when the company thrives, we all benefit.
• Explore our comprehensive health, retirement, wellness, and professional growth programs in detail here [http://www.compositesone.com/benefit-details].

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees