Certification Manager

Intertek Global•Arlington Heights, IL

36d•Hybrid

About The Position

Intertek, a leading provider of quality and safety solutions to many of the world’s top-recognized brands and companies, is actively seeking a Certification Manager to join our Building & Construction team in Arlington Heights, Illinois. This is a fantastic opportunity to grow a versatile career on the Building & Construction Team. Intertek's Building and Construction division is a suite of Intertek brands that are industry leaders across multiple architecture, engineering and construction disciplines, developing the most innovative product and project solutions. Intertek's project-related assurance, testing, inspection and consulting services are the risk management and quality assurance partner you need to ensure the reliability, safety and performance of your new developments, existing assets and facilities. Intertek is continually innovating and evolving to reduce risk for consumers, brands and organizations in every sector and industry around the world. We go beyond Testing, Inspection and Certification of products: we are a Total Quality Assurance Provider to industries worldwide. Our Purpose: Bringing quality, safety, and sustainability to life. The position is responsible for the day-to-day management of the Certification Schemes within the Building & Construction Business Line and the functions/team that support them. Specifically, this includes supervision of the Help Desk, Report Review, Label Approvals/order fulfilment, and Listing Validation/Directory Entry functions, Industry Programs, quality audits, P&L management and Teams. This position outline is a general guideline and does not represent all encompassing details. The position assumes that the incumbent has both the mental and physical requirements to carry out the above defined duties.

Requirements

Bachelor’s Degree in related field, or the equivalent in terms of education, experience and training
10+ years directly related experience in an ISO 17065 accredited certification body, including 7 years of management experience
Prior certification experience, including electrical, gas, sanitation and building products
Excellent communication skills
Excellent leadership skills
Excellent organizational and time management skills
Excellent customer service skills
Must be self-motivated and able to work independently in a fast-paced, multi-tasking environment with shifting priorities
Model Intertek’s 10X Energies at all times within the work place, practicing business the right way
Be aware of, and adhere to, safety practices and policies to ensure your own safety, as well as the safety of others who may be affected by your actions at work
Ability to work in fast-paced, multi-tasking environment with shifting priorities and demanding deadlines
Must be detailed-oriented and able to effectively prioritize and organize workload, with efficient time management
Ability to communicate and interact effectively in verbal written and presentation formats
Must possess the fundamental technical and administrative skills required to perform the job duties
Must be customer focused and quality driven
Ability to travel as business needs dictate

Responsibilities

Oversee the Certification staff Certification Department
Oversee the Industry Association Programs staff and liaise with associations
Work on aligning all the certification and Industry programs into common practices
Work closely with Operations and Sales globally in ensure proper program procedures are being followed
Instills efficiency processes into group though the use of new technology
Ensure good customer experience through the administration of Certification (internal and external customers)
Development of key metrics and actions needed to meet strategic processing goals
Ensure Certification meets the requirements of Intertek’s Accreditors
Develop new programs
Manage quality audits
Meet financial targets, liaise with billing/collection teams
Perform other duties as required.