Certification/Licensure Examiner 2

State of Ohio • Columbus, OH

6d • Onsite

About The Position

We are seeking an applicant with excellent customer service skills to independently collaborate with our licensure team, assisting with licensure and renewal applications, license verifications, complaint filings, and investigatory procedures. The ideal candidate will work closely with both internal staff and external customers in a fast-paced call center environment, ensuring efficient and effective service delivery. Job duties include, but are not limited to: Responds to licensure & renewal inquiries & requests for information that require in-depth knowledge of applicable laws, rules, policies & procedures & independently determines appropriate action for resolution or referral. Explains licensure statutes, rules, requirements, procedures & Board policies in response to customer inquiries, customer needs & answers questions regarding licensure status, process, system issues, password & logon resets & related inquiries. Responds to inquiries from the public & licensees regarding licensure, renewal & Continuing Medical Education (CME). Assists with updating licensee information, processes requests for license verifications & duplicate wall certificates. Commits to satisfying internal & external customers by responding to requests in a timely manner, proactively identifies customer needs & referrals. Responds to inquiries regarding the Boards complaint filing & investigatory procedures. Processes complaints against licensees received via public website, email, mail, telephone hotline, the Federation of State Medical Boards (FSMB), & other sources. Refers complaints to appropriate department or staff members, refers non-jurisdictional complaints to other regulatory agencies as applicable. During peak licensure periods, independently examines & reviews incoming applications, credentials, renewal applications, reinstatement & restoration applications for physicians & other professions regulated by the Board. Provides clerical support. Works across departments & performs multidisciplinary cross coverage as needed.

Requirements

• 12 mos. trg. or 12 mos. exp. in reviewing applicants' eligibility to take examinations, test administration & scoring & compiling statistics concerning test results; 1 course or 3 mos. exp. in typing, word processing or data entry using video display terminal.
• Or 2 yrs. trg. or 2 yrs. exp. in clerical/secretarial or other administrative support position involving public contact & preparation of correspondence & reports; 1 course or 3 mos. exp. in typing, word processing or data entry using video display terminal.
• Or 12 mos. exp. as Certification/ Licensure Examiner 1, 16841.
• Or equivalent of Minimum Class Qualifications For Employment noted above.
• Job Skills\: Clerical & Data Entry
• Technical Skills\: Customer Service, Records Management
• Professional Skills\: Attention to Detail, Customer Focus, Teamwork, Confidentiality

Responsibilities

• Responds to licensure & renewal inquiries & requests for information that require in-depth knowledge of applicable laws, rules, policies & procedures & independently determines appropriate action for resolution or referral.
• Explains licensure statutes, rules, requirements, procedures & Board policies in response to customer inquiries, customer needs & answers questions regarding licensure status, process, system issues, password & logon resets & related inquiries.
• Responds to inquiries from the public & licensees regarding licensure, renewal & Continuing Medical Education (CME).
• Assists with updating licensee information, processes requests for license verifications & duplicate wall certificates.
• Commits to satisfying internal & external customers by responding to requests in a timely manner, proactively identifies customer needs & referrals.
• Responds to inquiries regarding the Boards complaint filing & investigatory procedures.
• Processes complaints against licensees received via public website, email, mail, telephone hotline, the Federation of State Medical Boards (FSMB), & other sources.
• Refers complaints to appropriate department or staff members, refers non-jurisdictional complaints to other regulatory agencies as applicable.
• During peak licensure periods, independently examines & reviews incoming applications, credentials, renewal applications, reinstatement & restoration applications for physicians & other professions regulated by the Board.
• Provides clerical support.
• Works across departments & performs multidisciplinary cross coverage as needed.

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed