Certification Associate

US Green Building Council

4h • Remote

About The Position

As a Certification Associate, you will make a meaningful impact by helping advance the goals of GBCI. In this role, you will take ownership of the end-to-end certification workflow—from project application/submittal to final certification/verification, driving key initiatives such as project timeliness and customer satisfaction in alignment with the mission and strategic goals. You will report to the Manager, Certification Operations and be part of a cross-functional team environment, working closely with teams like Technical Customer Service, Billing, and Technology.

Requirements

• 2+ years in operations, program coordination, project management, customer success, or standards/compliance environments.
• Proven experience creating and maintaining SOPs and process documentation.
• Familiarity with GBCI programs (LEED, EDGE, PEER, SITES, TRUE, IREE) and their review processes.
• Bachelor’s degree or equivalent experience in sustainability, engineering, architecture, environmental science, business, or operations.
• Proficiency with collaboration and case management tools (e.g. Salesforce), knowledge management (e.g., Zendesk or similar), and productivity suites (e.g. Notion, Microsoft).
• Microsoft Suite.
• Experience leveraging AI or integrating AI capabilities to automate workflows, enhance knowledge management, and/or improve customer support.
• Strong analytical skills; comfort with metrics, dashboards, and deriving insights to inform decisions.
• Demonstrated ability to manage complex case workflows and competing priorities under strict timelines.
• Exceptional written and verbal communication; ability to translate technical policies into clear guidance for diverse audiences.
• Resilience and adaptability composure under pressure.
• Detail orientation with high standards for quality, documentation, and data integrity without consistent supervision.
• LEED Green Associate or other relevant credential(s) or ability to obtain within 1 year.
• English language proficiency.

Nice To Haves

• Advanced Excel preferred

Responsibilities

• Manage the full lifecycle of certification/verification cases, ensuring alignment with program policies and service-level timelines across multiple GBCI programs.
• Serve as the primary point-of-contact for project teams from application/submittal to final certification/verification; provide clear guidance/follow up as needed, and coordinate with internal/external review teams to resolve issues.
• Monitor review timelines, proactively mitigate risks to deadlines, and drive on-time delivery through issue tracking and escalation.
• Communicate internal policies consistently to both customers and reviewers; documenting exceptions and decisions as needed.
• Maintain comprehensive, version-controlled documentation for business requirements, SOPs, policies, tools, and applications.
• Maintain a well-rounded understanding of nuanced review processes across GBCI’s programs; anticipate friction points and advise on best practices to facilitate seamless reviews from both customer and reviewer perspectives.
• Analyze business processes and recommend improvements that measurably increase customer satisfaction and operational efficiency (e.g., platform/software enhancements, bug fixes, UX improvements, reporting and analytics, and actioning customer feedback).
• Collaborate cross-departmentally to resolve technical/process issues, streamline handoffs, and improve the end-to-end customer journey.
• Stay current on business tools and methods that impact third-party verification delivery; champion best practices in case management, documentation, and reporting.
• Maintain a positive, professional demeanor under pressure and during escalations; model best-in-class customer support.

Benefits

• Competitive compensation
• 401(k) with employer matching
• Professional development reimbursement
• A healthcare plan through Cigna that includes medical, dental, vision, and prescription drugs. USGBC covers 100% of the premiums and an HRA that will assist you and your dependents in reaching the in-network medical deductible. You will only be responsible for the $300 individual / $600 family up front deductible for medical services before the employer funded HRA will process payments for your in-network claims
• Generous paid time off (12 paid holidays, 9 paid personal sick days and based on career level either 2 to 3 weeks PTO), including operations closed for a full week between Christmas and New Year’s
• 6 weeks paid renewal leave after 7 years of continuous service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees