Centralized Title Clerk

Horizon Credit Union•Spokane Valley, WA

10d•$20 - $28

About The Position

YOUR PURPOSE Responsible for maintaining and processing collateralized titles, ensuring appropriate organizational, state, agency and/or regulatory guidelines are maintained. Supports branches, departments and membership as primary point of contact on title related questions and research. May also support scanning and indexing of related loan documents. YOU ARE RESPONSIBLE FOR Title Processing & Support Supports team members, assists with daily questions, and coordination of the following team activities: processing title releases on paid-off loans, conducting title research (electronic and paper), and Electronic Lien and Title (ELT) reviews, processing payoffs and insurance settlements, and submitting vehicle loan lien status data to management. Develop and maintain an ongoing and effective relationship with DMV, vendors, members, dealers, and regulatory agencies to obtain titles, and solve problems timely. Secures liens on collateral for various loan types in accordance with state/agency guidelines. Processes DMV paperwork and assists members in completing paperwork accurately. Prepares forms for transfer of titles and liens according to the Motor Vehicle and Uniform Commercial Code (UCC) regulations and procedures. Files UCCs on appropriate collateral and maintains a follow-up system for completion. Receives a high volume of inbound calls and service tickets, escalating as necessary; serve as a liaison by providing assistance to staff, vendors, or members with title related questions, inquiries, and support. SUCCESS LOOKS LIKE Our individual contributor success competencies, coupled with our CORE Values, drive our ability to fulfill our Promise of "Guiding members in the direction of their dreams". Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives. Readily takes action on challenges, without unnecessary planning Instills Trust: Gains the confidence and trust of others through honesty, integrity, and authenticity Communicates Effectively: Develops and delivers communications that convey a clear understanding of the unique needs of different audiences Member Focused: Builds strong member relationships and delivers member-centric solutions, both internally and externally Self-Development Focused: Actively seeks new ways to grow and be challenged using both formal and informal development COMPENSATION At Horizon Credit Union, we believe in attracting and retaining talented team members who embody our CORE Values of Capability, Optimism, Responsibility and Empathy. Our pay values are reflected in our compensation philosophy which rewards individual performance and the potential to contribute to our teams’ overall success long-term. The full pay range for this position across all the states in which we hire is $20.02-$28.02. The figures shown represent the minimum and maximum of the range for this role. Individual offers are made dependent upon a candidate’s experience, education, and skill level. Benefits, Perks, and Other Good Stuff We know there’s more to life than just a job. Our benefits are designed to help support our employees and their well-being. Take a look at what we have to offer: Medical, Dental, & Vision Insurance for full-time and reduced full-time employees & their families Telemedicine for part-time employees Paid Group Life and Disability Insurance Employee Assistance Program Tuition Reimbursement Program 401K Retirement Savings Employer 401K Retirement Contributions & Matching upon eligibility Discretionary Annual Incentive Bonus based on eligibility criteria Paid Time Off per Full Calendar Year: 10 hours of PTO per month (prorated for reduced full-time and part-time) Paid Birthday Holiday 2 Paid Wellness Days Up to 24 hours of Paid Volunteer Time annually 11 Paid Holidays And More!

Requirements

High school diploma or general education degree (GED); and one to two years’ related experience and/or training; or equivalent combination of education and experience. Related work experience may substitute for education.
Demonstrated knowledge of state titling laws in Washington, Idaho, Oregon, and Montana
Thorough knowledge or prior experience working with electronic titling platforms
Interacts professionally with government agencies, dealerships and credit union partners
Reads and interprets policy and procedure manuals
Writes and communicates effectively with borrowers and employees, both in person and over the telephone
Performs basic math function along with ability to compute rate, ratio, and percentages
Solves practical problems and deals with a variety of concrete variables in situations where a considerable amount of standardization exists
Reads and comprehends simple instructions and more technical correspondences/documents/rules/regulations
Prioritizes duties and functions as necessary

Nice To Haves

Notary experience preferred

Responsibilities

Supports team members, assists with daily questions, and coordination of the following team activities: processing title releases on paid-off loans, conducting title research (electronic and paper), and Electronic Lien and Title (ELT) reviews, processing payoffs and insurance settlements, and submitting vehicle loan lien status data to management.
Develop and maintain an ongoing and effective relationship with DMV, vendors, members, dealers, and regulatory agencies to obtain titles, and solve problems timely.
Secures liens on collateral for various loan types in accordance with state/agency guidelines. Processes DMV paperwork and assists members in completing paperwork accurately.
Prepares forms for transfer of titles and liens according to the Motor Vehicle and Uniform Commercial Code (UCC) regulations and procedures.
Files UCCs on appropriate collateral and maintains a follow-up system for completion.
Receives a high volume of inbound calls and service tickets, escalating as necessary; serve as a liaison by providing assistance to staff, vendors, or members with title related questions, inquiries, and support.

Benefits

Medical, Dental, & Vision Insurance for full-time and reduced full-time employees & their families
Telemedicine for part-time employees
Paid Group Life and Disability Insurance
Employee Assistance Program
Tuition Reimbursement Program
401K Retirement Savings
Employer 401K Retirement Contributions & Matching upon eligibility
Discretionary Annual Incentive Bonus based on eligibility criteria
Paid Time Off per Full Calendar Year:
10 hours of PTO per month (prorated for reduced full-time and part-time)
Paid Birthday Holiday
2 Paid Wellness Days
Up to 24 hours of Paid Volunteer Time annually
11 Paid Holidays
And More!