Centralized Scheduler-Grundy

UnityPoint Health•Grundy Center, IA

About The Position

Centralized Scheduler Grundy County Memorial Hospital Shift: Monday-Friday; R otates Weekly- 7:30a-4p, 7:45a-4:15p, and 8a-4:30p The Scheduler is responsible for scheduling, canceling, and confirming patient’s appointments for services throughout the Grundy County Memorial Hospital system and visiting specialty providers by direct or indirect contact with our customers. Creates accurate and thorough registration for each patient visit. Discusses patient liability before time of service as defined by the patient’s insurance plan. Identifies those patients who may need financial assistance. Interacts in a customer focused and compassionate manner to ensure patient’s needs are met. Why UnityPoint Health? At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few: Expect paid time off, parental leave, 401K matching and an employee recognition program . Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family . With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health.

Requirements

High School Diploma or equivalent

Nice To Haves

One (1) to two (2) years of college
Previous medical office experience.
Previous experience with an electronic health record or medical office software

Responsibilities

Provides front-line scheduling, registration, and check-in support to ensure efficient patient flow and on-time services.
Schedules, cancels, confirms, and coordinates appointments for hospital services and visiting specialty clinics using the EHR system.
Accurately registers patient services, verifies demographics, orders, referrals, and insurance eligibility to support timely billing.
Obtains prior authorizations and prepares pre-service estimates, clearly communicating financial responsibility to patients.
Responds promptly and professionally to internal and external customer inquiries, delivering a positive patient experience.
Collaborates closely with Revenue Cycle and ancillary departments to support coordinated care and operational efficiency.
Maintains compliance with regulatory and privacy standards including HIPAA, PHI, ABN, EMTALA, and MSPQ requirements.
Manages patient work queues and supports collection goals through timely, accurate account processing.
Assists with onboarding and training of new team members and adapts to coverage needs as required.