Centralized Operations Specialist

Avenue5 Residential•Phoenix, AZ

2d•Hybrid

About The Position

The centralized operations specialist is responsible for completing property operations functions across a portfolio of up to ten properties. This position ensures consistent performance, compliance, and operational efficiency across the assigned portfolio. The centralized operations specialist is a hybrid role working at a local corporate office and remotely.

Requirements

High school diploma is required
Two to three years of experience in property management is required
Knowledge of resident rental lifecycle activities is required
Very strong organizational and time-management skills
Strong interpersonal skills to effectively and sensitively communicate with all levels of management
Intermediate level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel
Sensitivity to confidential matters is required
Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency
Ability to relay technical concerns with adequate detail, quickly, and accurately
Capability to read, write, comprehend, and converse in English
Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system
Excellent customer service and interpersonal skills with the ability to relate to others
Ability to cope with and defuse situations involving angry or difficult people
Required to complete and successfully pass the Avenue5 Fair Housing and Preventing Discrimination and Harassment training and other courses if assigned
Ability to lift, push, and pull up to 25 pounds
Must be able to remain stationary, move around, reach, and position oneself as needed for extended periods of time
Ability to perceive the nature of sounds at normal speaking levels including the ability to receive detailed information through oral communication, and to make the discriminations sound
Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct
Ability to tolerate stressful situations
Ability to talk and express ideas through the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly

Nice To Haves

Prior experience in Yardi Voyager or another equivalent systems is preferred

Responsibilities

Generate and process all lease contracts for renewing residents, ensuring accuracy and compliance with company policies
Prepare and send deposit accounting statements for former residents, in accordance with company policies, ensuring accuracy, timeliness, and regulatory compliance
Manage accounts payable by coding invoices appropriately and entering purchasing order and payable information through the workflow system
Oversee delinquency management processes, including tracking overdue accounts and implementing appropriate actions for collections
Provide residents with accurate information about their rent and charges
Responsible for issuing balance due notices, notices to vacate, and coordinating with onsite staff for notice delivery
Strong comprehension of industry regulations and compliance standards relevant to assigned regions
Handle the preparation and filing of eviction cases in accordance with legal procedures
Prepare and submit accurate monthly financial reports in coordination with accounting and property operations
Perform other tasks as assigned